We've got TT broadband and phone, the phone works fine but there has
been no Internet access for weeks, TT don't reply to e-mails and we
can't get through to their technical support on the phone. The lights
on the ADSL modem indicate that the connection is working, and their
website says there are no faults in our area. I've tried the fault
procedures on the website, but the situation is still the same.
So what's up with TT, and how can I get it working again?
Can't understand you putting up with that sort of service.
Have they taken your money?
Anyway I would have been long gone by now if anyone like that with me.
I'm with Be suggest you move to them they not treat me like that, they look
I don't pay the bill, apparently for a low monthly charge TT provides
free international calls that my housemates make a lot of use of, and
Internet isn't charged seperately. They still want Internet service as
The house is wired for cable TV from Virgin Media, which we don't use
at present, it's also wired for all sorts of other things that
previous occupants have had, so I've got to sort out the various co-
axial and twisted pair cable around the place first, as the computer
Switch the router off for thirty seconds, switch it back on and let it
If that fails RESET the router, BT can send a stop connecting instruction in
the event of a network fault.
Access the Router 192.168.1.1 and make sure the password etc is still
correct, or run the setup CD you should have from Talk Talk.
Try connecting with another PC or Laptop.
Try another router.
If all that fails you have no choice but to contact TT, you could ask for a
MAC code at this point but that is your choice.
Depends on which router you have. My speedtouch from Tiscali is
and you have to provide the username and passwordpassword. If you don't
know them try admin and admin or admin and password.
If the router is indicating that it has ADSL sync (i.e. ADSL/DSL/WAN
light flashes at startup, and then goes steady after a short delay),
then there are a number of possibilities. Obvious one would be a stale
connection. To fix this, turn the router off for half an hour and then
power back on, wait a couple of mins and try again.
If that does not fix it, then verify each stage of the connection. First
check the PC is acquiring an address from the router. On a windows
machine open a command prompt and type:
and hit return.
Depending on your windows version you will get something like:
Ethernet adapter Local Area Connection 1:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
If it says media disconnected or gives you an IP address starting
169.254.n.n then I would suspect you have a physical connection problem
with your router or a malfunctioning / wrongly setup router.
If it looks similar to the above, open a web browser, and type the
default gateway address into the address bar. This should take you to
the login page for the routers configuration pages. Chances are the
default username and password are both "admin".
If you get that far, look for a status page to indicate if you are
actually connected to the internet, and check the up and downlink sync
If you are not connected, check the login credentials are still
correctly set. (talktalk login names usually use a login name like:
you_phone email@example.com). If those are correct, refer to talk talk.
If you are connected, check to see if its a total loss of routing you
are suffering or just inability to resolve DNS calls. e.g. try:
from the command line. If you get a "could not find host" message try
You should see something like:
Reply from 220.127.116.11: bytes2 time3ms TTLU
Reply from 18.104.22.168: bytes2 time2ms TTLU
Reply from 22.214.171.124: bytes2 time1ms TTLU
Reply from 126.96.36.199: bytes2 time2ms TTLU
(or possibly a bunch of request timed out messages).
If the last step fails, its back to talktalk. If the DNS step only
fails, you may be able to sidestep the problem by telling your router to
use an alternate set of DNS servers. Google do a pair for public use on
188.8.131.52 and 184.108.40.206
Generally the best solution for talktalk problems is to wait on the
premium rate line for long enough to get to a person, request a MAC
code, and shift the service to a decent ISP.
TT may offer "free" broadband, but when something breaks its really not
worth the price you are paying for it!
I made the mistake of migrating 'phone and broadband to talktalk. The router
shows sync and everything looks ok but it's like the dns servers don't
respond, I keep meaning to ping a known IP but am normally in a rush to get
back online. It has to be rebooted every 3-4 days. Just switching on and
off is enough. IP address seems to stay the same. I never had this problem
before and since have found another talktalk customer on a different
exchange with exactly the same problem.
Caller display is erratic and often the number is truncated. I have raised
the fault on a number of occasions and have e-mails back saying they have
escalated it to a technical department, next I get an e-mail saying as they
haven't heard they are closing the fault as solved.
If I thought I had a case for terminating the service I would revert to the
previous provider (BT) but as it works and is quicker than BT was for the
sake of pushing a button...
OTOH if I still wanted to SSH in to a computer at home I would certainly
take some effort to drop them.
TalkTalk is pants. Big, flowery pants if you phone them up and talk to
Bombay. However, get yourself to:
Register (think you need your customer number) and post. The forums are
maintainted by knowledgeable people in Slough or somewhere similar and
they're great at fixing stuff. Unlike the Indians who will simply tell
you to switch the modem off and on again until the last tick of recorded
Where are we going and why am I in this handbasket?
I had just parked my car, maybe a few hundred yards away, when that went
off - heard it - got back in car - left. Obviously going to be impossible
to do anything useful after that.
Somehow all the other contenders for being like Slough miss out - each of
them has some areas which are much nicer. You have to go to Stoke Poges
(north), Maidenhead (west) or wherever to get to anywhere much better.
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