On topic enough, I hope. Having a local small business I like to patronise other ones so as such I went into our local electrical factors today. They're fairly expensive and I assume traders who spend more get a decent discount.
I bought some downlight bulbs to replace a bunch that have failed at work, he asked if I wanted warm or cool, I phoned management but she didn't answer so I asked for cool as I thought they'd be better for the displays we use them in.
About to leave, phone rang, missus, she wants warm. "Are they the same price?" I asked. Guy serving rolled his eyes to the ceiling and let out a massive sigh, "is it a ballache changing them?", we apparently weren't talking any more, he shoved 4 bulbs across the counter and I left. I don't care what his issue was, maybe his inventory software is a PIA and he's already having a bad day but f*ck em, i'll go to Screwfix in future where I can pick online for click and collect, they'd have been
40% cheaper and they call me 'sir'.
I could write a book about the times I wish i'd just gone and given my money to B&Q/Screwfix etc. or ordered online. It's no wonder the high street is f***ed, the big guys have heard of staff training.