I need a rant: official long rant warning........
I recently broke a pane of safety Glass in my shower cubicle, so I phoned up the
(Coram) and asked them for either a replacement sheet (without the trim) or the
eaxct size of the
sheet of glass used in that particular panel, so I could get it locally.
Anyway, their 1st reply was that they were 'concerned' that I wouldn't be able
to get the glass out
of the trim 'because it was glued in'. I then explained I spent 2 hours on
Sunday doing just that -
and very succesfully too without damaging the trim. However, they wouldn't sell
me just the glass,
and a new panel (with trim) was 173 quid plus VAT plus delivery (>£200).
So I said that was too much and asked for the exact dimensions of the glass
sheet used in that panel
( I had already measured it myself, but wanted to be sure as there was some
uncertainty of how much
of the glass actually sat in the trim itself).
They replied that that
1. this would invalidate by guarantee (fair enough I said)
2. they weren't prepared to give me that information beacuse they couldn't be
sure I would get the
right glass and that it was recommended that I *do*
buy a new panel from them.
I did explain that I would accept nothing less than BS6206 Class A glass anyway
(which they agreed
was the right stuff), but they still wouldn't give me the measurements: just a
point blank no. And
indeed when I asked them what was so special about their BS6206 Class A glass
to everyone else's
(apart from the Coram mark) they clammed up. So it was 'Thanks', but 'No thanks'.
So I went to my local glazier, we spent 15 minutes measuring all the bits to
confirm my measurements
and I was quoted 51 quid plus VAT and a 10 days delivery (complete with kite
Now I know Manufacturers have a right to protect their products. but considering
the amount of
materials in the trim, which isn't really a lot, how the hell do they justify
such a difference
between the 60ukp for the standard toughened Safety Glass that I am getting and
their price of
200ukp for a panel which is mostly composed of that glass ? As far as I know the
trim isn't made of
soldi gold or solid silver .............
As I said, I'm not asking for advice here, just getting something off my chest