Placed an online order with Screwfix on Sunday evening. Got an email Monday saying it would be delivered by ParcelForce on Tuesday - so far so good.
However, the email didn't give a tracking number, so I looked at Order Status on ScrewFix's website. Still said "In Progress" rather than "Despatched" - and STILL does, two days later!
Emailed Screwfix to complain that their Order Status information is not getting updated properly. [They know about it but are very slow to fix it - similar thing happened with my previous order 4 weeks ago - except that, then, I got the "Your order has been despatched email two days after the goods had *arrived*!]. Anyone else having similar problems?
Anyway, it gets worse! After another couple of email exchanges, Screwfix eventually told me the tracking number - which I should have been able to get from their website, but couldn't. Feeding this into ParcelForce's tracking system revealed that it had arrived at Coventry at midnight on Monday, and gone out for delivery early Tuesday morning. But *then* there were a couple of entries indicating that they could not locate the addressee - and could not find the address - so it had been returned to Coventry and scheduled for re-delivery. What sort of morons do they employ? I have, after all, lived in the same house, with the same address and same postcode since 1977 - yet ParcelForce can't find it!!
I even tried phoning them up to try to find out what the hell was going on. Forget it! First off, it's an 0870 number - which I object to on principle. Then it's a fully automated system with no way of getting to a real person. It told me less than I already knew - that it was last tracked at Coventry! I even tried "Request re-delivery" - but for that, you need the reference from the card which they leave when they call and find no-one in. Since they hadn't got as far as my house, I had no card!
According to ParcelForce's website, it is "Out for delivery" again - but as of 10:30 on Wednesday it still hasn't arrived - and I have no way of finding out what is happening. Grrr!
There, that feels better! Commiserations gratefully accepted!