I ordered a television and Stand off Amazon at 6am on 1st September and
> they sent me an email to say the order would be delivered the next day
> using express delivery. The TV to be carried by Hermes and the stand by
> DPD. I waited and waited and at 13:15 hours I had an email to say Hermes
> tried to deliver my package at 14.04 hours. I contacted Amazon and spoke
> to a person with a foreign accent who said he would make enquiries and
> contact me next Monday. I tried to contact my local Hermes outfit who
> had an answer phone and got I got a call back late in the afternoon, he
> said their section only deals with small parcels and wouldn't handle
> anything as large as a TV, I pushed him harder and he said big items are
> subcontracted out, but didn't know anything else. DPD duly delivered the
> stand at about 14:20 hours. Today I got another message to say they
> tried to deliver the package this time it was 13:34 hours. So whether
> the TV has been dropped off somewhere else or been pinched I don't know.
> Anyway I cancelled the order for the TV, but have not heard from them
> since. The annoying thing is they kept fobbing me off with a load of
> lies, if they said it would be a late delivery because of accident or
> whatever, I would understand.
Ok....it turned up on Saturday morning, although I had cancelled the order. I accepted the TV because it was the one I wanted and I thought they may have made a special effort to get it to me when the original delivery went wrong.