Cock up somewhere I'd imagine. Its not a new issue. Back in the 80s we
ordered a stepladder made of tubular steel. It was brought to us, but was
clearly damaged since the straight tubes on one side were bent a great deal.
We contacted the vendor, no problem, they sent us a label. It was labelled
and the same carrier picked it up, then a few days later an undamaged pair
arrived. We checked with the company that they had received the damaged
ones and they said they had. Three weeks later the damaged ones turned up
back here again, Sender refused delivery.
We rang them and they could not tell us how it had happened, but they sent
us another label and they went back, and luckily we never heard any more.
People and companies are strange, and hence nothing surprises me these
I've had the same issue with video tapes and clothing and all sorts, so its
not that unusual for stuff to come back.
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