***Rant***

[MuddyMike]

Bloody BT. I telephoned to get a rebate for the days without a phone whilst the wires were down, and they have cut me off!!! After the call I had an email saying they were stopping my service and to get back to them if the details don't look right, 10 mins later the line is disconnected!!! WTF?

I am presently on hold waiting to speak to a supervisor because the person handling the call says it can't be re connected for 24 hours. They can disconnect in 10 mins so why the bloody hell can't they re connect it as quick?

Mike

[Derek Geldard]

Make yourself ugly enough and you might be in line for a touch of compo.

DerekG

[BartC]

Brings back happy memories. I once spent seven weeks trying to transfer an existing, working line into my name; being on hold for fifty minutes at a time, speaking to Indian-sounding gentlemen who didn't have a clue, then being cut off. It was all great fun.

Finally, on the date they promised the work really would be done, the line went dead! Now it was waiting up to an hour at a time in phone-boxes. I could fed up, cancelled the request to register the line, and asked Virgin to install a line instead, which they did a week later.

Then I can a bill for £390 from BT for cancellation of service! What service? (Oh, they were kind enough to give me a £50 discount! So only £340.)

[MuddyMike]

It gets worse. BT now tell me I may not be able to get the original number back, the line may be re instated within 24 hours but on a new number. It can then take up to 5 days to transfer the original number onto the line, IF its still available!!!

Mike

[Dave Liquorice]

That I don't believe, unless there is serious shortage of numbers in your area. They used to leave old numbers unallocated for months if not years to "sterilse" them. They don't know what the number was used for before, chinese take away, local drug dealer (PAYG mobiles these days of course), brothel, sexy susan...

Time to stop faffing about with the "customer services" teletubbies and start digging for a local manager contact details. Trouble is I'm not sure where to start looking for BT Retail contacts other than google.

[Dave Plowman (News)]

I had just that with my Vodaphone PAYG. Not a heavy user (40 quid a year, roughly) it suddenly stopped working a few days after the last use. And phoning my number discovered it had been given to someone else. Took several days of f**ting about to get it sorted. Including several visits to shops.

[ss]

Make a video clip and post it on utube about their service.

[ARWadsworth]

Coming home to stories like this makes my working day worthwhile.

Thank you.

[Hugh - Was Invisible]

You don't seriously think BT would care do you? I do not have the time t= o =

detail my run-ins but they cost me a fair amount at at chief exec's offi= ce =

level they still don't care.

[Brian Gaff]

So, why did they cut it off in the first place. I reckon they must have inherited some ex talk talk staff. Brian

[tony sayer]

In article , MuddyMike scribeth thus

When you get that "sorted" assuming you can, go to a company that "knows" what customer "service" is!).

Same lines and cheaper but no BT to deal with:)...

[tony sayer]

In article , tony sayer scribeth thus

[MuddyMike]

I probably will, it gets worse. They have re connected the fax line with a new number and I have had an email from them this morning confirming that they are transferring it back to the original number, but the email says they are changing my phone line number to the old fax number not the new number!!!

Arrrgggggghhh!!!!

Once more on hold waiting for someone to sort it out.

Mike

[David]

Brilliant. :-))

[Dave Plowman (News)]

I'll add another rant.

Was waiting in for two deliveries today - one RM special delivery, one from RS so not RM.

On the way down to make a cuppa, heard the door knocker go. Was the RS delivery. And a RM card on the floor.

I asked the RS guy why he'd not used the doorbell. I have a well fitting vestibule door so the door knocker isn't loud in the house - but there are two proper bells one ground floor, one upstairs, which can be heard clearly anywhere in the house. He said most doorbells don't work. That'll be those awful radio things. Which either have flat batteries or a feeble ring.

I'm going to put a cable tie round the knocker. ;-)

[Adrian C]

Free first day of spring offer. Two rants for the price of one, step right up, step right up... ;-)

The card is written out in advance in the van, and once at the door it's quicker to post the card than wait.

Microswitch :-)

I'm thinking of getting one of these. Looks secure and heavy enough, and not a too crazy price.

[Andy Cap]

I've got a perfectly good doorbell but nearly all delivery drivers bang on the door, which I find really irritating. I *think* it's because they can't hear the bell ring, so perhaps we all need a repeater, just the other side of the front door, to indicate the thing is working.

If it's true that lots of them don't work, I guess it's understandable as time is money to them, well the private guys !

Andy C

[Mark]

We have a big Victorian brass knocker on the front door, which you can't hear at the back of the house but a fully working elec doorbell system that we can hear all over the house Every delivery person always went for the knocker so i welded it closed, next day i happened to hear someone flicking the letterbox, Why are you doing that? your knockers broken, But the door bell works! never use them mate they never work. so i have sign-written the door bell Please Press yes it does work and put an extra sounder on the back of the door so they can hear it working.

But STILL most couriers will not press the bloody doorbell!

-

[Tim Streater]

They all seem to ring ours. But it's audible to them as the bell jobby is not that far inside.

[Dave Plowman (News)]

But you *can* here the doorbell here from outside - it's a proper underdome type, not one of those wireless thingies.