a lady just phoned me for help with her BT phone, she's bought a new box with 3 pairs of inputs,
To which numbers should she connect the white and orange? please
middle ones 2 & 5
2 and 5
Those wire colours sound like its the incoming BT-owned and maintained cable. If so, the socket she has got (a slave, by the sound of it) shouldn't be used there, as it's missing some components needed by BT.
She needs a BT Openreach master socket to connect onto the incoming BT wiring and this has only two terminals for the incoming wiring. However, that part is technically the responsibility of BT as they "own" the master socket.
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