OT - train tickets

S Viemeister · 2016-11-20T12:48:48+00:00

I'm sorry about the off-topic, but I thought one of you might know the answer. I've just booked a train ticket for my husband, to be picked up at the station. It's my credit card account, he's an authorised user. He can't find his card...it's possible the wrong one was tossed when the new one arrived, as he CAN find the old one. I've heard that in the recent past, people have been able to retrieve their paid-for tickets from the machine using the reference number and a card other than the one used to make the booking, if that card has the correct name on it. Anyone know if that's true?, If not, I'll need to make another reservation (and will have wasted the cost of an Edinburgh-Inverness ticket).

Nov 20, 2016 21 Replies

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Peter Johnson 9 years ago

East Midlands Trains say that you need the same card to retrieve the tickets so I always use a different one for cussedness. Never any problem, but I do have the correct one with me just in case.

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S Viemeister 9 years ago

I'm on the north coast of Scotland. He's currently in the US, and will be joining me soon - hence the need to book the train ticket. The problem has, apparently, been solved, though. I had a callback from a ScotRail CS rep, saying that any credit or debit card with the correct name could now be used to pick up the tickets.

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