We look after the TV system at an old people's flats complex down the road. These aren't high rise; there's a whole lot of two-floor six-blocks, all running from one central aerial. Off-air signals there are extremely poor (to get a half-decent signal we have two 28ft masts at the top of the highest roof and we use two transmitters.) An elderly lady moved in and found the TV reception in her flat to be non-existent. Not knowing that there was a communal system she somehow found a firm which at this stage I will not name, but they appear to be based in Glasgow. An 'engineer' came, diagnosed a faulty wall plate, took a cheque for £97, and went. We can't understand why she paid because she still had no reception. After a few days she contacted the firm again. A different 'engineer' came and fitted a masthead amplifier and power supply behind the TV set. There was then decent reception. Again a cheque was written for £97 but reception failed after a day. A few more days elapsed and the housing lady called to see how the old lass was settling in. This resulted in Paul calling. He found that the wallplate (which was not an original but was an old one of the type that comes from the Far East and has a multi-purpose circuit board) had the screw that secures the coaxial inner missing. The cable was not connected but Paul guessed that the inner had been shoved into the screw hole, and had then fallen out. When a new wall plate was fitted reception was perfect. The old lady has two itemised receipted invoices for £95. We've strongly advised her to contact Consumer Services and maybe also the police. We've told the housing people. What more can we do?
Bill