"Your parcel has, unfortunately, been sorted to the wrong delivery depot. We will forward it to the correct delivery depot and it will be delivered as soon as possible."
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2 years ago
OT: ParcelForce
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2 years ago
You may be perfect but most businesses operate on the basis (as M&S used to put it) that "The price of perfection is prohibitive".
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2 years ago
Look at this way, at least they know where it is.
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2 years ago
One of our guys used to say: 'We aspire to mediocrity'.
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2 years ago
Yes. I was amused, more than anything. I've been meaning to get round to this job for ages, and a couple more days won't hurt.
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2 years ago
I think that is Parcel Force speak for: "We ought to have it at tour local depot, but we haven't a clue where it is now!.
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2 years ago
probably :)
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2 years ago
Trouble is the cost of rework necessary on the repair line far outstrips the apparent saving by poor inspection/ assembly quality.
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2 years ago
That's when you err in the opposite direction. M&S used to be able to find the optimal balance between cost and quality for their market. Just like British Leyland didn't.
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2 years ago
We used to call them Parcel Farce some years ago, due to their spasmodic tendency to ignore addresses and deliver anywhere. Brian
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2 years ago
It turned up at 10 this morning. So, they really hadn't lost it. :)
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2 years ago
There's no 'balance' between cost and quality. Quality is free, as the saying goes.