I ordered something online, from Waitrose. I received a message this morning saying that it had been shipped via Parcel Force, and would arrive tomorrow. It offered me four alternative options:
- Have it delivered to a neighbour.
- Have it delivered to a local Post Office.
- Have it delivered on Friday 6th.
- Have it delivered on Monday 9th.
Tomorrow is not a good day, I must go out for several hours, and there was no indication of timing, so one of the offered alternatives would be fine.
Each of the links returned a '502 Bad Gateway' fault, which means nothing to me, but it certainly was of no help.
I went online to Parcel Force, but could find no way to do any of these things. There was plenty of help for redirecting after a failed delivery, but no Chat option, nor a contact 'phone number, nor even a contact e-mail address. I eventually found a number in the Redirect pages, and called that. After several menu choices, I managed to talk to a real person, who said that, as the parcel had already left Waitrose for delivery, it could not be changed to a different delivery date. But, to give her her due, when I complained that their message to me had said it was offering me exactly that, but failed to make the connection, she made the change. She said. We shall see. Any guesses as to the outcome?