OT: Ocada fail

Unlike most supermarket deliveries which operate out of stores, Ocado operates from a small number of automated centralised warehouses. See 'customer fulfillment centres':

Theo

I contacted Shell, and asked them to deliver 5 litres of unleaded. I'm not even living in the back of beyond, like you are, and they still refused.

My sympathies on that. Hope it fixes the issue

Why not order from your local Waitrose in Newmarket, Cambridge , Norwich or Bury?

Ocado no longer deliver Waitrose food, they deliver M&S food (others too?)

What about the others that deliver? Sainsbury's, Tesco, Morrisons, Waitrose, Asda, I'm sure there are others I've seen too!

nib

So what? who cares whose baked beans it is

All the above deliver here except Morrisons and possibly Asda

Oh yes, they all deliver here. The reason I tried Ocada was that they offered some items/brands (details now forgotten) that the others didn't. If they start the same advertising again this Christmas, I think a complaint o the ASA is warranted.

I presume the o/p mentioned ocado because he wants some percy pigs, or something else he knows that they deliver, surely it can't be that nobody delivers in his area?

That's because they deliver out of their own mega-warehouses, not supermarket stores. They can cover more lines than are stocked in a typical store.

You'll likely find there's some small print to cover them.

Anyhow, TV transmitters have a wide coverage area - would you expect a company to deliver to every single address you can receive the signal? Including boats in the middle of the sea and houses in the north of France?

For another example, there's many adverts about 'full fibre' broadband, which lots of people can't get. Does that mean they can't advertise it until there's 100% coverage?

Or car adverts to people who can't drive?

Theo

Correct, I wanted something that they said they stocked that the main supermarkets didn't, so I ordered those items and made the total up to £40 with stuff that I would normally buy anyway. It was only at checkout that I was asked for my Postcode. I had no idea that they would not deliver everywhere in East Anglia, especially after the advertising blitz that had been going on for some time.

You should have given them details (like a post code) at the outset. Whenever I access their website, they always ask me to log in or register right at the outset.

Items which are in stock at one location may be out of stock at another, so having your post code is the only way they can decide what they can offer to you.

It would have saved you a good deal of time.

P.S. I'm fairly sure the same would apply if you tried to get a delivery from a conventional supermarket chain.

It was the first time I had ever gone on to the Ocada website, and I followed the process as it was offered to me. It sucked. It made no mention of locations from which it dispatched goods, it let me build a list and then asked me to check out, and then told me that it could not deliver to my Postcode. It did not ask me for a Postcode at the outset. And despite their suggestion that I try again later, it is many, many months later, and they still will not deliver to my Postcode.

Davey.

But you are not a customer.

I too would find it annoying to get all the way to check-out before finding I was outside the delivery area. That may have been operator error, or it may have been poor website design. Or, both.

Ocado.

That's an interesting argument. If the toilets in the cafe are for customer use only, when can you go for a pish? Is it:

- on entry

- on occupation of a table

- after placing order (but before payment)

- on delivery of order to table

- on payment

Can I then return 30 minutes later for a pish on the basis that the contents of the pish were purchased at the cafe :-)

In message <visije$1mruj$ snipped-for-privacy@dont-email.me, at 15:58:37 on Thu, 5 Dec

I'm not at all surprised. Many things which get advertised a lot, and recommended by people who live in major metropolitan areas, aren't available in many places.

For example last time I looked at north Cambridgeshire, Uber wasn't available, and "Just Eat" only arrived this year. People recommended to me that hire companies would deliver a car if I had problems getting to their base, but for the pickup and return, the bill would have been about £200 (because I was more than 2miles away (or whatever their "free" service covered).

I was trying to be.