OT: Ocada fail

Dec 05, 2024 Last reply: 1 year ago 55 Replies

In message <kZ15P.100$ snipped-for-privacy@fx14.ams, at 20:10:56 on Sat, 7 Dec

2024, Sam Plusnet snipped-for-privacy@home.com remarked:

Overall, Amazon are pretty reliable (but currently must be having an Xmas-rush or something, because predicted deliveries, even on Prime, have been extended).

What's desperate is Evri, who are a basket case in almost every(sic) respect. Last month I had an urgent delivery which I swapped to a local click-and-collect shop [a Tesco Express] because I might have been out at the unspecified time they could have chosen to deliver; but when I went to collect, was told I couldn't because their Evri gadget had been broken for days and therefore they couldn't log items in or out.

was that Evri's fault? Round here, Evri are fine.

And here, as they have been since before the Hermes days. It all depends on the staff.

Six month old Ocado TV advert

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"geographical restrictions apply"

Show me an advert. from June 2022 which says the same thing. Six months old means nothing. And that is not the advert. which was played in my region ad infinitum.

one year old

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one year old

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two years old

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two years old

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two years old

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three years old

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I see a pattern ...

Same here, it does seem to depend on the local driver, it was noticeable a few weeks ago when part of the round of our regular chap was allocated to a new person. She unfortunately got in a pickle by locking her keys in her van on her first day, smashed the side window to get in then panicked about having an unsecured vehicle full of parcels. Was posting on local FB apologising . Took several days to sort out. Fortunately we still retain our regular chap but it is noticeable that he only handles smaller packages, large ones that would soon fill his estate car get brought by another person in a large van, he has been known to reschedule if running late.

GH

GH

Oh, you poor wee mite! You really do feel wronged.

He needs his head examining, as he apparently expected a sympathetic response.

Have you moved since the first asking? :-)

Its not uncommon IME. We used to get Ocado deliveries at my last house but after moving about 2 miles away, they could not deliver here.

In message snipped-for-privacy@candehope.me.uk>, at 09:08:02 on Sun, 8 Dec 2024, charles snipped-for-privacy@candehope.me.uk> remarked:

Yes, they should have delivered the Tesco Express a replacement gadget either same day or very early the next [from when it was reported broken].

Round here it's becoming the most posted Facebook Local Group thing. Typically "Evri say they delivered my item, and here's a photo of the doorstep, but it's not my doorstep - anyone recognise it?"

Shrug. You win some, you lose some. Moving on...

I can 'rely' on Evri to 'deliver' by dumping the parcel on the doorstep without bothering to ring the bell or knock. The only way I can tell that there is a parcel out there is if I check my emails.

"Your parcel has been delivered!"

All too common. 'handed to resident'

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