I bought an oven on Best Buy (online) on 4/4. Originally the delivery was 2 weeks, then that became a month and a week, then a month and ~2 weeks, then they just canceled the order, item not available without informing me in any way (4/22). I did not find out until I enquired about when they were coming today.
Why anyone would buy major appliances from BestBuy is totally beyond me. Sane goes gor Home Despot and Lowes.
I do not think of this as a "major appliance" it is just another piece of offshore built stuff that is pretty generic in nature. The idea that it would be dropped in my driveway seemed attractive to me and who sourced it did not seem that important. I THOUGHT Best Buy was a reputable company. I was wrong.
That's pretty poor.
Do you know yet if it's "available" elsewhere?
That's pretty poor. But think of it this way: you were probably eating too much cooked food anyhow.
Do you know yet if if is "available" elsewhere.
I had a bad experance on a stove from Lowes. Similar to yours. When I ordered it I knew there was about a 40 day wait. Got a call about a month later it was to be deliverid in 2 days, That time passed and not any call the next day. Called about it and they said it had gotten on the wrong truck. About 2 weeks later the same thing happened. Emailed the stove company about what Lowes did and also Lowes headquarters. A couple of days later a Lowes sales person called and we talked. I Told them they had a stainless instead of white showing on the computer at their store. They checked and it was in stock . The wife had changed her mind and wanted the stainless ,so I told them to send it out. They did and gave us another 10% off for our trouble.
Where would you buy a major appliance from ? Not too many places to choose from in the town I am in.
Yes for about $200-250 more. That was why I went to BB in the first place but I guess they decided they could not honor that price.
i'm ok with BB
life is hard
not everyone's experience is going to be exactly the same
marc
Around here the market is competetive enough that the difference between buying from a big box store who has no-one who knows anything about the product and a first line specialist is so small as to be almost totally insignificant.
I'll buy from the appliance shop owned by a guy who lives in my town and buys what he needs from my neighbours before I buy from a foreign owned and operated mega-store even if it costs a few bucks more - and even IF I am buying a Korean product.
My local "specialist" doesan't drop it on my driveway. He put's it in the kitchen and takes the old one out with him - and even wears "booties" to make sure my floor doesn't get dirty.
Beat THAT BestBuy or Home Despot.
Lots of places here in Kitchener/Waterloo. More just down the road in Cambridge or Guelph, so even if I lived in Elmira, Conestogo, St Jacobs or Floradale there is plenty to choose from, most of whom will deliver anywhere in the area (some for a small charge if "out of town". If I don't like the local guys I can go to Fergus or Woodstock and pay a bit more for delivery - and they would put it right into the kitchen and haul away the old one.
Difference in price between the highest and lowest for the same product, about 10% to 20% at the very most.
That's exactly what BB did when I bought my new fridge from them. Like Gfre, I wouldn't hesitate to buy an appliance from them.
Most of the local appliance places around here have gone out of business. Up to about 1965 my parents worked for a furnature and appliance store. Mother was a book keeper and dad did the deliveries and repairs. They left for companies that paid lots more. They had been there over 10 years. That store went out of business about 5 years ago and another place like it went out over 10 years ago. Guess they could not compete with the larger stores like Lowes and such.
Just before Christmas I looked for a stove and could not find any local owned stores, they were all big chains.
Around here, put the old one to the curb, gone in no time anyways
But YOU still have to manhandle it to the curb.
The "walmartization" of America. Added to the K-Martization.
Companies do things like this to make their metrics look good, i.e. shipped within x number of weeks or fixed within y number of hours. I've had the local power company change the expected time of repair (turn on power) so they can say that they beat their expected time. Yes there are unforeseen problems, etc. but this was especially fishy. The expected time way originally set at 12 noon. Long around 11AM they changed the estimate to 1PM and the power was restored at 12:15. See they beat the estimated time, right.
When we call our IT department for *anything* the call gets assigned a ticket. Even if the IT department does nothing more than pass the call off to another department, a ticket gets opened and then "resolved".
"Hi...I received an email that my SecureID is going to expire. Can you help me get a new one?"
"Thank you for calling. I need to transfer you to Remote Computing, they should be able to help."
A minute later I will get 2 emails, one showing the ticket being opened "User's SecureID expiring" and one showing the ticket as "Closed, user transferred to Remote Computing". Sometimes the time stamp for the 2 emails is within the same minute.
Volume of tickets goes up, problem resolution time goes down, department metrics improve, jobs are justified.
Most of the local stores are gone here (many soon after Lowe's opened). There's still the Western Auto, that has appliances. The Sears dealer is gone.
A few years ago, someone put out an old rear-projection TV with a "FREE" sign on it. It wasn't there very long.
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