I received a home delivery from Iceland* which included mouldy cheese, mushy carrots, a cauliflower that was way past it's best and pitta breads that had one day before their best before (I know... but still..).
I messaged through their web form and explained and said if they provided an email address i'd send pics of the items and the packaging (which i've already taken). They've emailed me back using a noreply@... and asked me to go back to the web form and enter all the codes from all the packaging. I can't really be arsed, and neither can they by the look of it, I'll just not shop there again.
But again WRT noreply@, I had a bill due from a suplier and it was chased by email, they were threatening to put our account on stop, I paid it and advised them by replying to the email. The next day when our account *was* on stop I realised i'd replied to a no reply email address.
There must be a reason, I can't see the point.
*I don't normally shop this way but we are rough with a cold.