I've got a PAYG mobile which I only use once of twice a week which otherwise sits in a drawer. It also functions as the throwaway Mobile number I use on forms which insist on a mobile number.
Switching it on,on Sunday the 18th it uploaded a text supposedly from Barclaycard. This was a non boilerplate text, to the effect that they'd tried and failed to deliver a letter to my address so could I phone 0800 151 0900 "with my Barclaycard" otherwise they would block my card. I automatically suspected a scam especially as when checking I found the text had been sent two days earlier on the 16th. And I'd used the card in the meantime. Fortunately before deleting the text I made a note of the number.
Only later that evening when Googling it did I realise that it was in fact Barclaycard after all. The number is also on statements. Phoning the number, and going through all the nonsense I was eventually speaking to someone in Bangalore. He confirmed that a letter had been returned, but didn't know what it was. Anyway could I confirm my address. Me:"Its the same address as is on the statement you send me each month, part of which I pay in with the cheque (I know. I know). If you look at your screen you'll see I pay every month. That's my address, the one on the statements you send me. Do you understand ?" "Yes Mr Adams but could you please confirm your address". So I did.
Then I explained how if the postie couldn't deliver something, it was sent to the sorting office where I could collect it. I also mentioned in passing that my December statement hadn't arrived and that I'd ordered a replacement at the time. Which arrived a few days later. Thinking no more of it at the time.
Anyway matey assured me "it wouldn't happen again" without specifying "what" exactly he was talking about. He then said would I mind holding and then the music started again. After about 30 seconds I rang off, as as far as I was concerned that was it.
It was only afterwards that I realised what had *probably* transpired. I live at say 10 Railway Cuttings, Camden. As a result of the Christmas rush, sorting, delivering etc Royal Mail had delivered my December statement to 10 Railway Cuttings, Clapton by mistake. The resident of 10 Railway Cuttings, Clapton kept the envelope on their hall stand for a few weeks before *very thoughtfully" writing "Not Known at this Address" on it and putting in a postbox. Their being a return address on the back. But *without* specifying what address they were actually referring to.
It was then returned to the people who process Barclaycard statements in Leicester. Who must have assumed as did Barclaycard that the address being referred to by "Not Known at this Address" was the address on the front of the envelope, my address 10 Railway Cuttings, Camden rather then the address of the person who reposted it without making it clear the address *they* were referring to was *their* address 10 Railway Cuttings, Clapton.
Now you might imagine that as Barclays or their agent are sending statements to 10 Railway Cuttings, Camden every month and those balances are being paid off as a result, that the address on the front of those statements is correct. Rather than the statement "Not Known at this Address" scribbled on the front of one of them by some person unknown; which had then been returned.
But no. Apparently not.
Today I got an email from Barclaycard asking me to phone them immediately. Or else. This time I spoke to a young lady in Newcastle. I tried to explain all the above to her, plus the fact that having spoken to the chap in Bangalore he had promised "it wouldn't happen again". After about ten minutes of cross purposes waffle she then explained the Barclaycard would be sending me a letter confirming that my "complaint" had been resolved. Another good few minutes were then wasted in my explaining to her that I didn't have any complaint. It was Barclaycard who had texted and emailed me, not the other way around.
Anyway its quite sunny in Newcastle today apparently.
Clearly I'm lucky this only happened with something as inconsequential as mislaid Barclaycard statement, no money was involved and its a freephone number. But it does help you appreciate the sort of hell some poor sods must have to go through when dealing with these idiots.