OT: Banks

Banks always seem to find a way of inconveniencing their customers, whilst allowing fraudsters free reign in the name of 'security'.

The trouble is they're all the same, so moving is just a merry go round.

Then the anti fraud system is badly designed, why should the customer be made to jump through hoops for the banks convenience.

How hard would it be for the system to see these are annual repeat transactions?

Well, we've been very happy with the Nationwide BS.

Instantly transfer any amount up to £10,000 and, if you need to move more (!) you can do it 5 times a day!

I think that would more than resolve your problems!

We have a current account that also pays interest but we also pay a monthly fee but the free car breakdown and recovery and travel insurance is worth far more than our net payment.

Rubbish.. I have never had a problem paying by card except once when the car salesman put £47000 in when it should have been £4700 to pay. The bank phoned the dealer and asked to speak to me to see what was happening after it was declined and the error corrected.

Its just as well it wasn't the day before as there was enough in there to pay the £47k as I had just had a pension lump sum paid in.

That went out the same day to pay the mortgage off.

obviously they do.

NT

Apparently Nationwide BS have been using Iris recognition in lieu of PINs on its cash machines since 1998. So presumably the same applies here.

Saves having you fingerprints sliced off without anaesthetic anyway.

michael adams

...

Name and shame. Never had a problem like that but quite pleased when Barclaycard queried a recent large atypical transaction where it had taken me three attempts to get the verification code correct.

I've had problems with quite small amounts. They will never, of course, release the algorithm.

I had a card declined because the transaction was "suspicious". What was I doing? Buying about £40 worth of stuff from CPC, which I'd done many, many times before. No other purchases that day, either.

That's just plain BS

Not just banks.

it's been four f****ng years since we dumped the landline. And despite repeated attempts to correct a host of agencies (mainly council and NHS related) they're still trying it.

Email ? "What's that ?"

Was this HSBC? Brian

It's not *that* impressive that a bank's computer can count past two :-)

Some of us only have one card. Also due to me not having a passport or driving licence, I could not enter into a contract to by a phone just before Christmas. Apple blame Barclays, Barclays blame Apple. I do honestly wonder if anyone lives in the real world with real people any more. Brian

Be careful if you have your car insurance with them and are overseas when the renewal is due. Nationwide Credit card declined renewing Nationwide Car insurance.

That was a couple of years ago.

Late last year I was overseas again and tried to pay my power supplier, failed, and my phone call through supplier's automatic debit failed, seemingly because they were suspicious transactions despite the fact that the former have 2 or 3 transactions/month and the latter bill at least bi-montly.

Algorithm - dead easy. Customer overseas therefore there cannot be any UK credit card transactions.

Except now I have to pay +£65 being a septuaganarian. Takes the shine off it a bit.

Nationwide use the same anti-fraud measures as most other banks.

They don't like transactions where the customer is not present and will put a watch on accounts where more than one consecutive non pin transaction occurs.

With online shopping increasing in popularity this is becoming an issue.

Just think it may not be a transaction done by you that has triggered the alert. You may never know if they have stopped a false transaction as well as querying yours.

I rarely go near the BS - virtually everything is done on-line (no camera on this PC!) and they have no idea what my irises look like anyway!

If I use an ATM, it is rarely a Nationwide one, anyway.

Well I don't but if my insurance was coming up for renewal, I'd make sure I renewed it before leaving the country.

All such bills are paid automatically by direct debit, so such a situation should not arise. There's certainly not been a problem in the past.

I certainly only have one card these days (that I actually use). The second is not for use except in emergencies - such as needing fuel miles from home and the primary card not working for some reason.

I also arrange the insurance for both my and my wife's car.

At one stage our insurance dates, while not the same day, were only days apart.

No problems though.

SteveW