I renewed my car insurance today. 2 vehicles with the same insurance company, due within a few days of each other. The insurer will not allow one combined payment, it has to be two separate ones .
Last year the insurer took the first payment, then said the card was declined for the second. After a long drawn out session with the bank's various departments, it transpired that their fraud department only had my landline number and had been trying to phone or send it a text while I was using it trying to pay. I gave the bank my mobile number. This year, exactly the same thing happened. I had to find a different card to use to make the second payment, and eventually had both policies renewed. Between 10 and 15 minutes then passed during which I had time to make a second call to someone else on the landline. Then, on the mobile, a text came in, badly worded, asking me to reply Yes if I had been trying to make a payment. The email suggested I check to see whether the payment had been taken, and said the card was now disabled. The bank website said it didn't do phone calls, just online chat.
After a longish chat, Merveille (what sex, nationality (s)he?) all was confirmed OK and my lunch was going cold.
I know they are trying to stop fraud, but I think I will have to move to a different bank.