OT: Banks

Bill · 2019-02-25T17:19:42+00:00

I renewed my car insurance today. 2 vehicles with the same insurance company, due within a few days of each other. The insurer will not allow one combined payment, it has to be two separate ones .Last year the insurer took the first payment, then said the card was declined for the second. After a long drawn out session with the bank's various departments, it transpired that their fraud department only had my landline number and had been trying to phone or send it a text while I was using it trying to pay.I gave the bank my mobile number.This year, exactly the same thing happened. I had to find a different card to use to make the second payment, and eventually had both policies renewed.Between 10 and 15 minutes then passed during which I had time to make a second call to someone else on the landline.Then, on the mobile, a text came in, badly worded, asking me to reply Yes if I had been trying to make a payment. The email suggested I check to see whether the payment had been taken, and said the card was now disabled.The bank website said it didn't do phone calls, just online chat.After a longish chat, Merveille (what sex, nationality (s)he?) all was confirmed OK and my lunch was going cold.I know they are trying to stop fraud, but I think I will have to move to a different bank.

Feb 25, 2019 Last reply: 7 years ago 43 Replies

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Jim K.. 5 years ago

You think they should remember everyone's annual spending patterns ?

Hehe right..... Next you'll be whinging about privacy & big brother...

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Jim K.. 5 years ago

Right.....

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Jim K.. 5 years ago

Do those with one card usually have multiple vehicles that all require insuring on the same day?

Real world & real people?!?!

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Jim K.. 5 years ago

"...not at "way home from work late" time"

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