The handle on our washing machine broke last night (managed to get the door open and get the clothes out) repair man came today at 9:30 and fixed door, 12 hours from it breaking to it getting fixed well done Hotpoint/Indesit.
Now when the guy came to fix machine we noticed some black "scum" on the underside of the detergent dispenser drawer hole (roughly were the water comes in to "dilute" the soap powder)and he said it was caused by limescale build-up (I thought the water here, Balerno just outside Edinburgh was soft) this washing machine has been plumbed in and used about twice a day since January 2002 he recommended a "Detergent and limescale remover" and a couple of hot washes a month. Would an inline magnetic water softener be any good or is he talking out his bum and this black "scum" is just some sort of mould that lives on permanently wet but not soaked areas (covered in Detergent)? Can't see inside the pipework to see if this "stuff" is everywhere or just the detergent drawer. Are these magnetic water softeners rated?