****ing Amazon

Le 12/07/2024 à 14:24, Jethro_uk a écrit :

Yes we know this. Amazon is s*it. I always have it delivered to the off licence down the road.

Is there not a photo of the delivered package to look at?

When I moved house, the ISP sent my new router in advance but to my new address. There was a photo showing it on the doorstep. The seller made no effort to let me know (that's the same guy that removed some of the lightbulbs). I have now received a package for them from Marks and Spencer, which I will hand into my local M&S and depart.

No. They claim they *tried* to deliver it, but had a problem and asked me to text them which I did within 30s.

Have just chatted with their customer services who (after escalation) admitted there was no attempt to deliver. Driver is now being contacted for their story, apparently.

Le 12/07/2024 à 15:25, Scott a écrit :

Amazon drivers are paid peanuts and if they think it will take ages to deliver (example: big estate with terrible parking), they will just mark it as "Attempted delivery". They do it because they can. They also dump packets in front of door and self sign them because they can.

TBF, I rarely have problems with Amazon themselves. DPD, DHL et al are a different story.

On occasion - high value item or definitely knowing no one will be in, I have sent items to my local pick up, which is a 2 minute walk for me.

However I notice that when you do select pickup locations, the timings change - usually to add a few hours if not a day.

ooh, whats smart about your s*it then? :-)

Yes. And Hermes/Evri.

With any of the delivery companies, the driver may be given more parcels than can be delivered in the available time - given real world delays like traffic, parking etc. etc. When push comes to shove, the driver has to come up with some 'reason' for not delivering and the system probably doesn't allow them to tell the truth.

It probably depends on where you live. In general I only have a problem with Royal Mail, the rest tend to deliver when they say.

Around my way RM will send me email the day before they intend to deliver, no specific time. The next morning I will get an email saying between, say, 13:00 to 15:00. When 15:00 has come and gone another email saying before 7pm. The package will then turn up 24 to 48 hours later but I will have no more emails explaining the delay nor giving another time. The final email will inform the package has been delivered and usually arrives soon after it actually turns up.

Last week I received a package sent RM "48" that spent a week and a half in their system.

Where I am, Royal Mail is the only truly dependable delivery service - except sometimes when the regular postie is away.

Well we must be really lucky (rural south Suffolk), Amazon Prime works well nigh perfectly here and all the DPD/Evri/FedEx/ParcelForce deliveries seem pretty OK too. I think I have had just one (out of umpteen) Amazon Prime deliveries that was (just one day) late and the others seem to be OK. The basic Royal Mail postal service is usually OK too though I don't think we get daily deliveries now.

We are lucky that security isn't much of an issue.

Its trivial to see that they have run out of time, because the time of each actual delivery is always available.

UPDATE

After getting through on chat, the agent admitted they hadn't tried to deliver - despite the message. They arranged for the item to be relisted for delivery that day and it was delivered at 20:30. Too late to be useful, but now I can spend the weekend setting it up.

It's a BFO router with proper 2.4/5 (and potentially 6) network separation. I've concluded the patchwork of routers and boosters with a constellation of SSIDs isn't the best way to have the whole house automated. Even if they all connect to the same network.

Amazon is probably the only company that would have\could have done that. (I was offered same day delivery of an item a few weeks ago, and it didn't leave the local distribution depot until 5.30pm; arrived just before 8.00.)

They do indeed have their uses.

I've had a few issues over the years that they have solved while I am chatting to them. Hence I use them again. Unlike some companies that instantly blame me and refuse to accept they messed up. eBuyer *cough*

A decent mesh system is so much better than multiple SSIDs. We bought a BT mesh system years ago and it’s one of the best bits of tech I’ve bought for a long time. Yes, I do have to temporarily disable the 5G signal when pairing new 2.4 GHz devices but it’s a very minor inconvenience.

Tim

Weird. Around my neck of the woods DPD is hands down the best delivery company. I think a lot must come down to the local employees.

Tim

In some places Amazon will deliver to a local agent (including when they deliver where no-one is home) and that agent delivers late into the evening. This may only be in high population areas.