Double trouble

Sanity check... our oven won't run if the clock isn't set. That means each time after a power cut you turn on the oven, wait for it to heat up... and it's cold. Just pressing Set on the clock is enough to set the clock from flashing 00:00 to a time of midnight, and then the oven works. The clock is in an awkward place so it's not obvious that it's flashing.

Don't suppose the first trip reset the clock which prevented the second oven from starting?

Ours is 26. 11 seems awfully short. I'd be looking to change the element (probably about £20 if a generic one is available) first. Especially since a new AEG is probably going to be circa £500.

I expect you need both the element selector and thermostat engaged for power to pass to the element, so the RCD only trips when the element is powered. Although if there is an earth leak in one component then I suppose that could cause trips in the upstream part even if the downstream part is turned off.

I don't know Electrolux (AEG/Zanussi/...) specifically, but thermostats can be decently priced so if it's the thermostat it's worth checking what the part cost is.

Theo

Thank you. You are right. I had completely forgotten that (I have another very serious problem I am dealing with and the fault appeared when I was trying to deal with that one, and didn't have time to deal with the oven "fault" properly).

Unfortunately I cannot cancel the item now. The only option John Lewis offer is to receive it and send it back, although I'll contact them tomorrow and see what can be done. Seems daft that at present the delivery isn't until next Friday and they can't just cancel it. I don't mind paying a small cancellation fee if that's required.

Yep - over that with delivery/installation/collect old one.

If I was younger I'd attempt the repair myself, but as I mentioned in my reply to TNP it's a fitted oven and weighs over 50kg. Getting an electrician to replace the part won't be cheap (but cheaper than a new AEG!), and I'll expect a guarantee for the work.

I'd check whether it's possible to access from inside the oven. Mine is a cooker which is on wheels, so you can drag it out and unscrew the element from the rear. But for an integrated oven I'd not be surprised if there's access without having to remove it from the cabinetry.

Perhaps the element has a push-type fitting and it's secured with screws inside the oven, then you just pull it out from inside. You may be able to look for clues if you can find a picture of the replacement element.

Similarly the thermostats may be on a control panel that's accessible for the front. I'm not sure whether it's a bimetallic thermostat, which would need thermal contact with the oven, or something electrical using a thermocouple which would allow the thermostat to be remote.

Theo

Dunno about AEG (I think they're *not* part of the Neff/Bosch/Siemens group, so it could work differently) but for an element change, my Neff oven had to be pulled from the housing, then top and back panels removed ...

Indeed:

I really don't understand the Amazon reviews for the non-OEM element which give it 5 stars and say that it took only 5 minutes to change. Mind you, it also fits Non-AEG ovens, so perhaps those only take 5 minutes...

I'd forgotten that several years ago the bottom oven grill element had also decided to play up and trip the RCD. So I just stopped using it and used the top one instead. I just checked and the bottom one still trips the RCD when it gets hot. Annoyingly, though, the bottom fan oven - which was working ok - also now trips the RCD, and as far as I km now doesn't use the grill element for fan heating. I've cancelled the new oven order, but called out an AEG-approved electrician who will be here Thursday. Not cheap, but a /lot/ better than a new oven.

What a palaver.

Ive had a dead thermostait in a grill/oven for years. Absolutely NO idea how to replace it and no one ever replies to my requests to fix it. I suspect no one actually knows.

-- “it should be clear by now to everyone that activist environmentalism (or environmental activism) is becoming a general ideology about humans, about their freedom, about the relationship between the individual and the state, and about the manipulation of people under the guise of a 'noble' idea. It is not an honest pursuit of 'sustainable development,' a matter of elementary environmental protection, or a search for rational mechanisms designed to achieve a healthy environment. Yet things do occur that make you shake your head and remind yourself that you live neither in Joseph Stalin’s Communist era, nor in the Orwellian utopia of 1984.”

Vaclav Klaus

Which make?

Haven't you got an Aga which, I assume, has a perfectly serviceable oven?

Will you get three elements fixed for one standard call-out price?

Its Aga *electric companion.* The aga with companion has 4 ovens in all, though one is not even 100°C, and the guest kitchen has another two, plus of course the microwave. No, I don't NEED it but it would be nice to have it working

The lamb "incubator"?

I hope so:

It also says that if they can't repair it there will be a discount on a new AEG product.

plate warmer

but, my father used to porridge to cook overnight.

"a. The price of the Services includes the following:

i. repair of the reported fault/s, at the time of booking, for a single domestic appliance;"

"b. The following are not covered by this service:

iii. repair of any additional faults to the same appliance, not reported at the time of the initial booking, unless the appliance was not functioning therefore faults could not be identified;"

So as long as you told them about the 3 faults when booking it's covered. £199 for three sounds good value.

(I'm not sure why people balk at repair costs - it's like fixing anything a car is minimum £200: maybe £100 for the part plus £100 for the labour. Just because you can buy a new appliance for £500 doesn't make the repair any less work)

I would not expect that to amount to very much. Perhaps a discount off RRP, when you can buy it cheaper online from the usual suspects.

Ah, almost:

"7. WHAT IF MY APPLIANCE CANNOT BE REPAIRED?

c. In the above cases, you are entitled to a refund of the price of the repair less the Call Out Fee of £80.00 (inc. VAT). The offer of a replacement will include a discount of £75 (inc. VAT) in addition to your refund and any promotions at the time of purchase when purchased directly from us through our Contact Centre."

so you can write (almost) the minimum repair cost against the cost of a new appliance sold direct. In which case you'd need to find it £75 cheaper elsewhere to make shopping around worthwhile.

Theo

Nah. Its a bit too hot for that. It runs at around 90°C . It's a handy place to warm plates or put cooked food that isn't needed just yet.

Or possibly as an overnight slow cooker for tough cuts

Interesting!

I think you have'porridge' and 'cook' transposed. I can't recall 'porridge' being a verb..

It'll be interesting to see what happens when he tests what he has repaired. This morning the fan oven worked without problem! No tripping. I wondered if, when I tried it yesterday there was residual heat in the grill element and the 200°C I'd set the fan oven to was enough to trip it again.

My charge is £174. It'll be interesting to see how long the repair takes.

Proofing bread dough[1] - best not to combine with lamb incubating.

The repair has just been done, and took the guy just over 30 minutes. I had to help him get the oven out and on the floor! The elements were not removable from the front; the back and top had to be removed as explained in the AEG webpage I posted earlier.

Both grill elements had shorted to earth. The electrician reckoned I hadn't done too badly with one going after 6 years and the other 11 years. Still, seems to me they should have lasted longer.

Indeed. That is relative crap I would have thought