Placed my first on-line order with BES last weekend for 20-odd quid's worth of flexible tap connectors, full-bore isolation valves, etc. in order to re-plumb part of my bathroom.
Most of it arrived on Tuesday - which was fine, but there were a couple of items missing. One of these was printed in the "to follow" column, and there was some sort of hand-written mark which I couldn't make out against the other.
I phoned up to make sure that they knew that *both* items were missing - which they did. They said they were both in stock and would be sent out. They hadn't arrived by Friday, so I phoned again. I was told that one item was on its way to me, and that they weren't sure whether they yet had the other item in stock despite the fact that their stock control system was reporting 7 on the shelf.
Can't say I'm that impressed thus far. What are other people's experiences?