Had a message from EE on Tuesday

You should always ask for a PAC and know where it is that you will switcho to and at what price. If you aren't talking to mobile phone customer retention every couple of years then you are being ripped off. Sometimes royally so.

PlusNet don't support short-code SMS dialling (such as "Text OK to

ok ta

Smarty piggyback off 3.

PlusNet use EE as the carrier. If you use PlusNet broadband you can get 14GB for £8

Yes I know, Plusnet using EE's coverage, that appealed to me, I cant use many others here.

Very inconvenient if your bank sends you a message e.g. "reply YES to 6nnnn to confirm recent transaction for £nnn" That was why I left them.

Virgin just sent a reminder that my minimum term is now over, and they'll be doing the RPI+x% increase this month, so I'll make a point of swapping from a 10GB/month SIM to a 12GB/month SIM at the same price.

jon laid this down on his screen :

Plusnet mobile runs on EE :-)

Saw EE in the title and was reminded that it's impossible to download a bill from them in anything other than a PDF per number format (this is for business). So I'm not surprised to find they are s*it elsewhere too.

Happily my bank sends a number.

I personally feel we need some new law to cover services like broadband and phones, since comparing people on the same supplier has made it clear to be that they charge a range of prices based on no known sane algorithm, and assume that the lazy ones will take up the slack for the discounted people like new users and special offers. We need some transparency here generally. Brian

It is a transparent policy. Customer loyalty will be *PUNISHED*.

It the same with insurance, gas and electricity suppliers and building societies.

Please be aware that Plusnet doesn't have access to one of the key EE frequencies which can often lead to poor performance even though there is apparently good signal strength.