Had a message from EE on Tuesday

[jon]

I had an SMS from my SIM only phone supplier, to say I would have to agree to a change of reducing my current 10Gb to 3GB data/month for £10, or if I did nothing it would auto role over to 10GB data/month for £14. I just happened to notice that Plusnet was offering 12GB/month for £8, so I signed up. After I requested a PAC with the option to retain my number, I got a pleading from a Sunderland customer care department offering me 10GB/ month for £6, but I said sorry I have already signed up now, she said just cancel, I said no, I dont want to mess Plusnet around.

[Martin Brown]

You should always ask for a PAC and know where it is that you will switcho to and at what price. If you aren't talking to mobile phone customer retention every couple of years then you are being ripped off. Sometimes royally so.

[Spike]

PlusNet don't support short-code SMS dialling (such as "Text OK to

6nnnnn" (or whatever)). This can be an inconvenience.

[jon]

ok ta

[Chris Bacon]

Smarty piggyback off 3.

If you go through an existing customer, you both get a free month. Monthly contract. I like it.

[Andy Bennet]

PlusNet use EE as the carrier. If you use PlusNet broadband you can get 14GB for £8

[jon]

Yes I know, Plusnet using EE's coverage, that appealed to me, I cant use many others here.

[Andy Burns]

Very inconvenient if your bank sends you a message e.g. "reply YES to 6nnnn to confirm recent transaction for £nnn" That was why I left them.

[Andy Burns]

Virgin just sent a reminder that my minimum term is now over, and they'll be doing the RPI+x% increase this month, so I'll make a point of swapping from a 10GB/month SIM to a 12GB/month SIM at the same price.

[Harry Bloomfield, Esq.]

jon laid this down on his screen :

Plusnet mobile runs on EE :-)

[Jethro_uk]

Saw EE in the title and was reminded that it's impossible to download a bill from them in anything other than a PDF per number format (this is for business). So I'm not surprised to find they are shit elsewhere too.

[jon]

Happily my bank sends a number.

[Brian Gaff (Sofa]

I personally feel we need some new law to cover services like broadband and phones, since comparing people on the same supplier has made it clear to be that they charge a range of prices based on no known sane algorithm, and assume that the lazy ones will take up the slack for the discounted people like new users and special offers. We need some transparency here generally. Brian

[Martin Brown]

It is a transparent policy. Customer loyalty will be *PUNISHED*.

[alan_m]

It the same with insurance, gas and electricity suppliers and building societies.

[Kevin Holohan]

Please be aware that Plusnet doesn't have access to one of the key EE frequencies which can often lead to poor performance even though there is apparently good signal strength.