Need a different supplier to Plumbworld (NEVER BUY FROM THEM)

[John Borman]

Right after returning a 700x700 shower tray to plumbworld that arrived damaged they insist that the tray never arrived even though Parcel2go.com (BTW never use this company you have no way of speaking to a human being) said that it had been delivered. Plumbworld are insisting that there's nothing they can do. The shower tray itself is £45 or so from their website. I need a 700x700 shower tray as cant fit a standard sized one in. I am going to order another (NOT FROM PLUMBWORLD) but cant find a supplier anywhere of one that size. Can anyone shed any light as to where I would be likely to get one from. Thanks J

[in2minds]

screwfix do a 760x760 if you can squeeze it in ?

LJ

[John Borman]

[Gel]

Look for caravan suppliers who have small areas to work to.

[Gel]

[in2minds]

you'd have to be skinny and short to fir in that space (c;

anyhow, googling for "700 x 700" shower came up with...

others

LJ

[raden]

In message , John Borman writes

You can always vent your anger at

[John Borman]

to goto Evesham with some chains and a padlock and see if they will refund me once there chained into their offices ;o) (Only kidding btw but its a good idea)

[John Borman]

Now after sending repeated emails to Plumbworld they have continued to tell me that they have never received the parcel. So I call Plumbworld using

08700 278329 and ext 495. Get through to someone, probably Anna the girl I was emailing all this time. And she procedes to tell me yes they have received the shower tray and a refund of £10 odd (For postage was requested on the 6th of this month, still a while back but they may be hung over after nye) and that a replacement was arranged.

They state on their website: "We do not provide telephone customer services support because working with email is much more efficient, which keeps our costs down and allows us to keep our prices low. "

So why is it after 7-8 emails they still were unable to resolve my issue but after a 2minute phonecall they said it was sorted.... Ok still waiting to see if anything actually happenes though.