Email server settings

Oct 22, 2020 Last reply: 5 years ago 6 Replies

Can somebody tell me...



Our web host had us using (for example) mail.bobsserver01.co.uk for email server settings whereas Thunderbird et al autodetects mail.ourdomainname.co.uk Both seem to work equally well.



But when they move us to a different server (no idea, but it's at least annually) I need to go around several PCs changing several email addresses to mail.bobsserver03 etc.



I asked in the past and it was suggested their way was better with no explanation but i've asked again today (we've moved again, shrug) and they've conceded that it's fine to use mail.ourdomainname.



What, if anything, is the difference?


Almost certainly the REAL name of the server - its so called canonical name - is mail.bobsserver01.co.uk And your domain and website is aliased to that via a cname.

So either will do when collecting mail via IMAP or POP or sending it via smtp.

probably it looks up the mx server for your domain

because they both resolve to the same IP address 5.77.60.195

who edits your DNS? If it's them, and they keep mail.yourdomain up to date with their moving smtp server, should be fine.

mail.ourdomainname is probably an alias for one (or more) of their physical servers. One level of indirection won't hurt at all.

The advantage is that it should redirect if they get taken over by Cate.

mail.ourdomain.co.uk is a "CNAME" for the apex domain ourdomain.co.uk

ourdomain.co.uk has an "MX" record of mail.bobserver03.co.uk

the host mail.bobserver03.co.uk and the apex domain ourdomain.co.uk both have "A" records 5.77.60.195

obviously you can't use a CNAME in an MX record.

But your mail software might warn about an invalid security certificate when you use mail.ourdomainname.co.uk

If you collect email via an unencrypted connection (say IMAP on port 147 or POP3 on 110), then both are fine - it sounds like your DNS records contain a CNAME record that makes imap.ourdomain.com or pop.ourdomain.com to the ISPs mail server(s)

If you use a TLS encrypted connection (usually ports 993 (IMAP), or 995 (POP3)), then using the CNAME version may get you a certificate warning when you connect since the domain name contained in the certificate will be that of their server and so not match your domain name.

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required