This company seem to make themselves awfully difficult to make contact
with. A seemingly wrong postal address on their website, an email form
on their web site to no one responds and no contact phone number.
I managed to track down their phone number via BT, gave them a ring and
they volunteered what seems to be a valid email address. It is not much
different from the other one found on another web site.
0131 665 6448
Charles Phillips & Sons
The reason why I am trying to contact them, is several complaints with
regards to a laptop I bought in one of their auctions last Sunday. They
had several in the auction, all described by the auctioneer and their
advert as brand new with full manufactures warranties.
The one I bought actually turned out to be used and the warrantee had
almost expired - as recorded by the BIOS. There was also an
irregularity in the bidding step, which meant I paid much more for it
than intended and more than the new cost in the shops.
Other than the above complaints, the company seems to be genuine - but
I'll see what response there is to my emailed complaint.
[update] I have just received a Read Receipt back from the above
address, but their server seems not to respond to a Delivery Receipt
Other than it being obviously a used laptop and the warrantee on the
verge of expiring and the bidding irregularity, the laptop is good and
I have offered to keep it, providing they are agreeable to a sensible
adjustment on what I paid for the item.
What would be a sensible percentage reduction to ask for, used with
almost no warrantee, versus new with a full warrantee?
This matter has now been entirely resolved. The company have agreed
with me partial refund, which I have accepted (or I could, if I would
preferred, have returned the item at their cost, for a full refund).
A fair company to do business with, despite my initial problems trying
to track them down.
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