I purchased an item for which the seller used Interlink. The courier tried to deliver the item twice, but this is how it works with them. I'm on the 2 nd floor. If I'm out the courier is supposed to put a card through my apart ment door, not push it under the street door. In any case we have more than one street door. So I don't get any card. But here's what you might descri be as "a scam". The courier takes a picture of the card he puts under the s treet door as "proof that delivery has been attempted". Interlink sends an image of the card to the seller, the seller goes to the resolution centre a nd gives them "proof" that delivery has been attempted.
The resolution centre then automatically decides in favour of the seller. T here is no appeal possible, because I have no information of any kind to sh ow them. I'm supposed to have received an email, but I also don't get any e mail so no dice there either. The decision means I don't get the item, I do n't get a refund, I can't appeal, and I can't leave negative feedback becau se this is automatically deleted.
So in this case I lose £25. The seller doesn't even have a bad word again st his name.
This is a very convenient "scam" for Interlink because their sellers get th e information they need to resolve disputes. The customer gets nothing, but why do they care because they're paid by the sellers.