About six years ago we refurbished a 134-year old mid-terraced house. It had never had any form of central heating so we installed a full gas central heating system and a gas fire in each of the two downstairs rooms, the only other room downstairs being the kitchen which has a small radiator and the boiler is wall-mounted in there too. There is loft insulation but as there are no wall cavities, there is obviously no cavity wall insulation.
uPVC double glazed windows and doors were fitted in the refurb as well. When the work was finished we wanted to rent out the house but didn't want to be involved with it so we do it through a lettings agency. The first tenants were in there for about 4.5 years and the current tenants have been there since the first ones left.
The agency contacted us recently to say that the tenant has been complaining of a damp problem in the downstairs rooms, with some of her belongings and the settee and cushions becoming mouldy, and they offered to send in a specialist damp company to investigate but not to do any remedial work until we give the go-ahead.
I got a text from the tenant today saying that the specialists advised getting in one or more dehumidifiers, and was I going to do this and when? I've not been notified of anything by the agency yet so I said that I'd talk to them on Monday and get back to the tenant after that.
Now, I'm no expert by any means but their suggestion of dehumidifiers would suggest to me that they think it's a condensation problem. My first question has got to be, why now? After six years since the house was completely refurbed, what has changed for this problem to begin now?
I've only seen the tenants and/or been to the house very rarely since they moved in but on those rare ocassions that I have, I get the impression that they may be eco/green types who would rather put on about half a dozen jumpers and sit watching telly wrapped up in a blanket rather than put the heating on - could this be anything to do with it, if they don't indeed have the heating on much?
Second question is, how to tackle the problem permanently as I'm thinking that dehumidifiers are a temporary solution?
TIA