Amazingly, over the past few months I had watched my British Gas account value, that I owed them, increase month by month. This is in direct contrast to OVO, from whom I will be claiming back a sum after the next meter reading. My British Gas account had reached nearly £300 in debit. Finally, they have realised that something is wrong with the current monthly DD amount, and it will go to something more accurate at the end of this month. In all the years that I have had this Gas account, the DD amount has yo-yoed up and down, they have never managed to set a reasonable value that evens out over a year. It is nice to know that the mistake is not always against the customer, but I have no problem, it helps to compensate for the interest that OVO have been 'earning' on my credit amount.
- posted
5 months ago