Any experience with ...

Jan 07, 2004 7 Replies

I stumbled upon this site over the christmas break, and was wondering if anyone has had any experience with them.



formatting link
site looks good, and it's got all the products i'm looking for, any ideas what the customer support is like ? And after sales support ?



The only online shopping I have done before is with amazon, but I can't find the locks I need in any of the local locksmiths.



Thanks.


I've dealt with them in their former incantation of Walters Group and found them fine including phoning and asking for advice on a couple of issues.

.andy

To email, substitute .nospam with .gl

It does look good - thanks for the post!

Having had a look, does anyone know what is mean't by "back set" in relation to tubular latches?

Tim Hardisty. Remove HAT before replying

I wondered that as well -they do have an ONLINE help chat facility .

I had to ask if the door furniture included the latches but it doesnt only the handles . Stuart

Isn't it the distance from the door edge to the centre of the spindle hole?

and still haven't had a reply.

Try alt.locksmithing they may have had dealings with this company they will also be able to tell you what the "back set" is.

Thanks all for your comments.

Have placed an order now, fingers crossed.

I e-mailed them yesterday with a few questions and had a reply within a few hours.

Thanks again,

- Ben

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required