I have had reason to call customer services of a few companies for spares and the like recently, I have been surprised by the, well really good experiences in terms free of charge parts I have received...
- Ideal Standard. Phoned them for advice about moving 2 year old spaces toilet bowl forward a little as the cistern-pan adapter did not look long enough ... "no problem sir, we'll send you another FoC". They also sent a new set of brackets for the cistern after I admitted I lost the old ones, again FoC.
- Tomy. Bought an inflatable doughnut thingy for my 4 month old baby to sit in and promptly lost the receipt. Inflatable bit had a puncture from manufacture or storage. Toys-R-Us refused to touch it as we had no proof of purchase. Phoned Tomy helpline, "no problem here's a replacement FoC".
- Britax. The boy's getting bigger now and my mother had a couple of car seats used for my nieces (bought 3 years ago, cost new approx £220, hence eager to reuse), however, they are in good condition but polystyrene inserts are loose and one is a bit broken. Being safety conscious, I phoned Britax (who no longer manufacture these models), "no problem we'll send some new inserts out, take the old one out and refit with a double sided self adhesive tape", FoC again.
Anyone had any similar good experiences?
Suffice to say I'll be reaching for the phone a little more often...
BTW, I have no affiliation or vested interests in any of the above companies.
Alex