Here are the terms and conditions of the 10 year warranty
Open all Competition Terms and Conditions Opti-myst research competition Terms & Conditions Feedback survey – win a £100 M&S voucher Colour of the Month Social Media Competition – Win a £50 Next gift card! Quantum Warranty Terms and conditions for free extra 8 year Quantum off peak space heater warranty offer.
Your product comes with a 2 year standard parts and labour guarantee. An additional 3 year’s parts and labour guarantee for the complete appliance is given (on completion and acceptance of registration) provided that:
a. Product purchased and installed in Great Britain. b. You complete all registration details.
Completed registration form available at www.dimplex.co.uk/quantum-10-year-warranty. Should your product fail within this period, contact Dimplex. We guarantee within this 5 year period (2 + 3 years) to repair your product. For registered products, after the first 5 years has elapsed we automatically guarantee the product (with exclusions) for a further 5 years.
Exclusions ‐ what is not covered for the final 5 years of guarantee period:
Heating elements, electronics, electromechanical devices and ancillary electrical components including fan and air‐mixing device.
Failure due to product used in an industrial application
Failure due to product not maintained in accordance with instructions
Failure due to damage to product, accidental or wilful, or caused by faulty installation.
Call out charges where the faults are excluded from the guarantee
Only appointed or nominated engineers to carry out the repair. Claims for repairs by others will not be paid.
If the product is replaced the guarantee period is not extended beyond the original period of 2 + 8 years.
Does not affect your statutory rights.
Dimplex reserve the right to withdraw this extended warranty offer at any time.
GDC Group Ltd (the holding company for the Dimplex brand) will use your answers to develop products and services, marketing and research. We may keep your information for a reasonable period for these purposes. Personal information will only be shared with our business partners if you have stated this on the online form (at www.dimplex.co.uk/quantum-10-year-warranty). In all other instances GDC Group Ltd will only share your personal information when required by law. If you have any queries or comments, please contact GDC Group, Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF. GDC Group is a subsidiary of Glen Dimplex Group.
So basically it's a 5 year warranty of am I missing something?