10 year warranty

Just looking for some electric heaters for a 2 bed house and saw Dimplex did a 10 year warranty.
Here are the terms and conditions of the 10 year warranty
Open all Competition Terms and Conditions Opti-myst research competition Terms & Conditions Feedback survey – win a £100 M&S voucher Colour of the Month Social Media Competition – Win a £50 Next gift card! Quantum Warranty Terms and conditions for free extra 8 year Quantum off peak space heater warranty offer.
Your product comes with a 2 year standard parts and labour guarantee. An additional 3 year’s parts and labour guarantee for the complete appliance is given (on completion and acceptance of registration) provided that:
a. Product purchased and installed in Great Britain. b. You complete all registration details.
Completed registration form available at www.dimplex.co.uk/quantum-10-year-warranty. Should your product fail within this period, contact Dimplex. We guarantee within this 5 year period (2 + 3 years) to repair your product. For registered products, after the first 5 years has elapsed we automatically guarantee the product (with exclusions) for a further 5 years.
Exclusions ‐ what is not covered for the final 5 years of guarantee period:
Heating elements, electronics, electromechanical devices and ancillary electrical components including fan and air‐mixing device.
Failure due to product used in an industrial application
Failure due to product not maintained in accordance with instructions
Failure due to damage to product, accidental or wilful, or caused by faulty installation.
Paint discolouration
Call out charges where the faults are excluded from the guarantee
Only appointed or nominated engineers to carry out the repair. Claims for repairs by others will not be paid.
If the product is replaced the guarantee period is not extended beyond the original period of 2 + 8 years.
Does not affect your statutory rights.
Dimplex reserve the right to withdraw this extended warranty offer at any time.
GDC Group Ltd (the holding company for the Dimplex brand) will use your answers to develop products and services, marketing and research. We may keep your information for a reasonable period for these purposes. Personal information will only be shared with our business partners if you have stated this on the online form (at www.dimplex.co.uk/quantum-10-year-warranty). In all other instances GDC Group Ltd will only share your personal information when required by law. If you have any queries or comments, please contact GDC Group, Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF. GDC Group is a subsidiary of Glen Dimplex Group.
So basically it's a 5 year warranty of am I missing something?
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Adam

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hate warranties
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as they "do not affect your statutory rights" you don't have to make a claim against them
tim
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Its all pretty standard and might be worth it if you still need the exact item after a long period, but as has been said, it does not affect your rights under the law, so having it is no bad thing. I imagine they talk about industrial use as general much and rubbish and fan heaters do not get on well. Brian
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On 09/06/2019 08:56, ARW wrote:

Large print: 5 year guarantee on a Mattress
Small print: 1st year fully guaranteed against faulty workmanship
2nd and 3rd year a new mattress will be supplied BUT at a cost to the buyer of 40% of the cost of a new mattress plus the buyer pays transport costs for returning the old mattress and delivery of the new mattress.
4th year: new mattress BUT at a cost to the buyer of 60% of the cost of a new mattress plus transport costs.
5th year: new mattress BUT at a cost to the buyer of 80% of the cost of a new mattress plus transport costs.
I suspect that the cost is the "recommended price" and not a discounted price that they are often sold at.
Other terms and conditions that may void the guarantee: The Mattress must be turned and rotated every week for 3 months and then every month thereafter. A Mattress protector should be usd from day 1 to avoid any staining.
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On Monday, 10 June 2019 10:57:43 UTC+1, alan_m wrote:

Makes one wonder what they do with the faulty mattresses returned under guarantee.
Anyway, with the best will in the world, accidents happen. I had a pint mug of tea go flying a few weeks ago.
Owain
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Presumably fix the problem and sell it again with the simpler faults.

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On 10/06/2019 21:42, Rod Speed wrote:

Unlikely as they couldn't guarantee the absence of mites/bed bugs in a second hand mattress. Probably cheaper and safer to send any returns to landfill/recycling.
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On Tuesday, 11 June 2019 00:45:54 UTC+1, alan_m wrote:

easy to achieve. They were doing that most of a century ago - I don't want to bring up brand names.
NT

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Doesn’t explain why they require a mattress protector to be used.
Or what happens with returns of the plenty of mattresses that allow a limited time free return if you don’t like it.
Shouldn’t be hard to fumigate the mattress.
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On Tuesday, 11 June 2019 03:06:27 UTC+1, Rod Speed wrote:

so they can refuse some warranty claims of course.
NT
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Even sillier than you usually manage and that’s saying something.
Legally, they can't, stupid.
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On Tuesday, 11 June 2019 10:04:51 UTC+1, Rod Speed wrote:

bullshit, and more bullshit all day long. No-one wants you here.
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Some gutless drug crazed drunken fuckwit desperately cowering behind
desperately cowering drunken drug crazed fuckwit, as always.
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On Tuesday, 11 June 2019 18:59:53 UTC+1, Rod Speed wrote:

he just doesn't get it does he.
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On 11/06/2019 03:06, Rod Speed wrote:

Possibly the Elfin Safety aspect for their own workers inspecting a returned mattress. They don't want their workers exposed to bodily fluids.
The same company offer to dispose of an old mattress but only if the customer wraps it in a thick plastic bag (supplied) and fully tapes up any openings in the bag.

Landfill? ... and built into the costs?
The offers for try it for 90 days often is on foam mattresses that require industrial scale vacuum packing for transportation. If the customer is now responsible for returns after this "trial period" he stands no chance of re-packing for economic transportation.

Isn't the problem with people with allergies the bodies of the dead mites/bugs and not necessarily the living creatures?
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wrote in message

Oh bullshit.

Wont be for that reason. And they don’t require that with the warranty claim.

Don’t buy that.

Or that.

Plenty offer it on all their mattresses.

When you get another of theirs to try after you don’t like the first one, they take it back themselves when supplying the second one.

A mattress protector wont help with that.
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On Tue, 11 Jun 2019 08:49:48 +0100, alan_m wrote:

Two different critters. It's the poo of dust mites that sets of allergies. Bed bugs bite and feed on your blood.
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On 10/06/2019 10:57, alan_m wrote:

To me, a "mattress protector" is one of those quilted things that protects you from the (roughness of the) mattress rather than the other way round. If they mean anything liquid proof they should say so.
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Max Demian

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