Would Werner warranty replace one of their ladders that fell off the truck?
Literally. It fell off the truck and by the time I was able to loop around, it was run over so it's clearly almost new but also clearly run over.
Anyone have experience with them? They're not open weekends so I'll try to contact them on Monday.
But just wondering if it's a lost cause (as I would understand, but some outfits, like Costco for example, have a no-questions-asked warranty).
Would be silly of them to do so. Nothing they did caused the problem. Sue the person that did not secure it. Take them to small claims court.
Most Europeans are used to atrociously terrible customer service when it comes to a product that the customer wants replaced or returned.
Americans are used to astoundingly good exceptional customer service.
There have been lawsuits in German companies, for example, which we can look up where even the German courts sided with the American companies, saying "since when is good service an unfair competitive advantage?".
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It's funny. Your subject line shows up in small font and it looks like you're asking Would Werner warmly replace one of their ladders...?
I don't think they'll do it warmly, but you can ask on Monday.
If you live in a Democrat city with a Soros funded prosecutor, just go to Lowes Depot and swipe a new one. Easy-peasy!
Warranty covers defects or premature wear/failure under normal use. If your ladder is normally used to fly off vehicles and getting run over - then yes. Some companies will stretch the " normal use " in the name of good customer relations and provide a discount on a replacement or offer a gift card - but that isn't really product warranty. John T.
"warranty" doesn't look like "warmly" here.
But he doesn't have the whole word.
He has warrnty
And some my fonts make rn almost indististinguishable from m.
This isn't a defect (except in how the ladder was bungeed corded).
Many companies have a no-questions-asked replacement plan.
An example is I contacted Duracell about my flashlight being destroyed because their batteries leaked and they sent me twenty bucks for that one complaint - no questions asked.
Another case was my Fiskar shears broke at the handle after, oh, I don't know, five or ten years - and they sent me a brand new Fiscars shears.
The only thing they asked for was a photo of the broken one.
So does the maker of my blue "Jackson" wheelbarrow.
I left it bottoms up outside for a few years. And the rubber tire rotted.
I called them up to complain - not to get it replace. Just to tell them they should use better rubber in those tires.
They asked for a photo. I gave them a photo.
They sent me a new tire. I didn't even ASK for it.
I had just wanted to complain about it. Now I have nothing to complain about. :)
Use a different font. I like Lucida Console.
I set it for that just now. I may well like it. Thanks.
True. Proportional spacing can be a bad idea. It puts the letters too close together.
Wally J snipped-for-privacy@invalid.nospam wrote
I called these guys....
They told me there is no written warranty for ANY Werner ladder. No matter what happens to it.
Defects aren't allowed.
So I guess it's time to find a better brand of ten-foot step-ladder. Any suggestions?
So even if it broke when you stepped on it, and you weighed less than the rating it has, they wouldn't repair or replace it?
This is very strange.
The Uniform Commerical Code imposes a warranty on every product sold in the USA. Personal property. Does't apply to real estate, investments, and maybe some other stuff.
So I wonder why they wouldn't just claim that warranty they have to give as if they wanted to give it.
Furthermore, written warranties provided by manufacturers are in one way the opposite of what you might think. There is already a common law warranty on those things, and the written warranty is a limitation on the common law warranty.
For example, if you had a wood baseball bat, what would be the reasonsble life expectancy for one of those, 20 years? At least. So aiui, the common law warranty would be 20 years. The attractive certificate that comes with the bat and says it's warranted for 1 year is a limitation, not a gift.
If the person you talked to thought the answer you got meant you had (past tense) no warranty, because there is nothing in print, it almost sounds as if heis as misinformed about warranties as the average consumer.
Because without a printed limitation, I think you have the common law warranty, though I'm not sure how long that would be for a ladder. Wood? Aluminum? Fiberglass? Origami?
BUT, AND THIS IS A BIG BUT, NO COMMON LAW WARRANTY IS GOING TO COVER DROPPING THE LADDER IN THE STREET SO THAT IT GETS RUN OVER.
For reference, but not a suggestion.
(BTW, don't buy a Rubbermaid ladder. As soon as you stand on one it falls down. After all, they're rubber.)
And here's a letter complaining, I suspect, about the same thing you have:
To learn more about the warranty for the purpose intended, check out
Ah, I remember. The problem is that ladders are involved in so many accidents. 40 or 50% of the cost of the ladder is for legal fees ladder companies are forced to expend, so I'm pretty sure that's why there is no express warranty (except from Gorilla, but maybe that company started making ladders after some change in negligence law wrt ladders).
There is also a warranty of merchantability, but that applies only iiuc at the time of sale.
Also,
micky snipped-for-privacy@fmguy.com wrote
Obviously I asked them that question. They said they wouldn't even take a picture of it. They mentioned something about no ladder company will.
On purpose, they do not have ANY WRITTEN POLICY for their ladder warranty.
I suspect they are doing it for liability reasons. But I'm no lawyer.
I did not know that. I don't know the legal implications either. But I can tell you Werner has no WRITTEN policy on their ladder warranty.
What that means with respect to that code, I can not say.
I was VERY CLEAR with the lady - as I was with you guys. You saw that. She told me that it didn't matter WHAT happened to the ladder.
They have no WRITTEN warranty. She never said the word "warranty" without preceding it with "WRITTEN".
Dunno anything about that. I only know what the lady told me. Is there a lawyer in the group?
But just like with the ladders, you can hit a 90mph pitch in just the wrong spot on a wooden baseball bat and it would crack apart. We've all seen it.
But again - I am no lawyer so I know nothing about a baseball bat warranty.
She was very clear. I was very clear. I asked her point blank if the ladder simply failed while I was using it normally would there be a warranty.
She said there is no written warranty from Werner covering any situation where the ladder fails. That's why I said to her "defects aren't allowed?" and she said there is no process for processing a warranty at Werner.
This is interesting in that you're saying there is ALWAYS a warranty where NOT having a WRITTEN warranty actually gives me certain rights?
Anyway, I told her the ladder fell off the truck (I wasn't going to hide it), and she said that's not covered but neither is anything else she said.
Understood. But "some" companies have a no-questions-asked return policy. Don't they?
Now that's interesting. It confirms what I found out from Werner today.
Now I'm confused. But thanks for looking that up.
Maybe ladders are special?
Thank you for confirming the wording from Werner is there is no WRITTEN warranty. She never said the word warranty without putting WRITTEN in front of it. It's like it's a conspiracy or something. :)
Thanks for all that information. I guess it's kind of like asking for a warranty on a parachute. Or on a grenade. Or a titan submersible sub.
I'm not a lawyer but there is an implied warranty the product is fit for use as intended. When you bought it, seems it was fit for use.
Now, you f***ed up, damaged it, and expect someone else to make good on it. Just take responsibility for your actions and move on. You could ask your mommy to bail you out though.
Ed P snipped-for-privacy@snet.xxx wrote
All I was asking here is if anyone had any experience with Werner. Nobody did.
People had experience with other companies. But nobody had any experience with Werner.
So I supplied that experience. For you. To make you better. Smarter too. Someone else (micky?) also found out independently what I had found out.
That's how Usenet should work. People purposefully helping each other.
I didn't respond to the juvenile respond of BobF who cried like a small baby whose mother's teat was pulled from his mouth by me asking a question.
Your infantile response is no different.
Given you didn't understand a word that was said in this thread, I won't be able to explain to you what you very obviously do not have the capacity to comprehend.
May I ask if you & BobF dropped out of school at, oh, about the 8th grade?
Maybe even the 6th grade given neither one of you understood that I was upfront the entire time about EXACTLY what happened to the ladders.
That you missed that means very obviously you don't own adult cognition. Everyone else understood that. Only you didn't. And that other juvenile.
Everyone else understood that I wast truthful to you and to Werner. I was simply asking a question.
You seem to have your panties all twisted up because you don't like the question so you (and BobF) manufactured a strawman that fit your narrative.
I'm sure you voted for Trump. And that you believe the earth is flat too.
Dropped out if 5th grade. Already knew everything I wanted to know. Like you f***ed up and are asking for a freebie from the ladder company.
Funny, you accuse me of voting for Trump while all the MAGA heads think I'm a democrat.
Of course the earth is flat. It it wasn't, the water would run off.
One thing I learned by fifth grade that you did not, there are consequences for your actions and to take personal responsibility for them. Didn't need no skoolin after that.
Hope you had a good time writing your post. Show it to your family so you can brag what a smart man you are.
Ed P snipped-for-privacy@snet.xxx wrote
It's interesting how desperate you are to fabricate a strawman for why you didn't understand the question, and why when you did - you hated it.
You are making excuses for why you screamed and whined and cried like a baby girl just because a question was asked that you didn't want asked.
And that you had no useful helpful input to add - so you cried instead. Like a little baby girl does when her mamma's teat is pulled from her.
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