LOWE'S: The good news is that they have a huge selection. The bad news is that none of the 6 we were willing to buy was in stock, and they wouldn't special order them because they are on continuous order. We would have to go on a waiting list for any item we were willing to buy. The sales guy was a prick. Screw Lowe's. _______________
HOME DEPOT: Small selection but we were able to have whatever we chose delivered in 2 days. Nice sales lady. So we bought one of those new high efficiency front loaders with matching dryer. Wasn't cheap.
However, without even trying, the delivery guy said that the new venting tube wouldn't fit and used our old one from the previous dryer. On top of that, the nice sales lady forgot to give us a copy of the extended warranty we paid for.
I was able to return the new venting cable but not without a fight. Clerk wanted a 15% re-stocking fee. Bullshit, the sales lady said we needed it; it wasn't my choice. Wasn't my fault the delivery guy was unable (or unwilling) to install it. It never left the package. Also, it was a hassle to get a copy of the warranty plan that the original sales lady forgot. There were different sales people on duty and they had attitudes when they saw we were there to get a copy of the warrranty rather than buy something. They acted like we were asking for access to their bank accounts rather than a sheet of paper with warranty terms and conditions.