On Wed, 29 May 2013 13:07:28 -0700, bob.effectiveleadership360 wrote:
A few years ago, I brought a Craftsman steel/aluminum
tape measure to Sears, and they replaced it with a plastic
non-Craftsman tape measure, saying that they no longer
honor the guarantee of 1:1 replacment for tape measures.
Of course, the new tape measure was *not* covered under
the guarantee, and it broke a year or two after that.
Also, about a year ago, I handed them my favorite socket
handle, and they took 8 weeks to repair it, saying they
no longer replace socket handles with new ones on the spot.
That handle had the year 1972 inscribed on the handle, so,
I must say I did get my use out of it; yet, still, I had
expected an on-the-spot replacement, based on the marketing
hype around their tool guarantee.
These two experiences with the Craftsman guarantee don't
impress me much, so, while I like their tools, I wouldn't
argue with anyone who said the guarantee isn't what it used
to be (whatever it used to be).