I advocate to all that if you are doing upgrades to your home this
year use small businesses. It is the small businesses that helped
pull the US out of the recession way back when, and it will be the
small businesses that America will come to rely on.
Big stores are like Oil Companies they are more interested in profit
then the consumer. I purchased new windows by Home Depot last
summer. $12K for 17 windows. I was charged $700. for windows that
were 27" x 72" being told that I had "odd" size windows and that's why
they cost so much.
The installation day came. The installer advised me as they were
striving to install the windows in my brick home that the windows were
defective. Indeed the miters on the "double hung, special windows,
hand made just for my home" were up to 4mm and wider apart. I have
"plastic (Home Depot's exact words)" sticking out perpendicular to my
windows. I bought vinyl windows not plastic.
I have a window in my kitchen hung crooked. We can see where water
leaks have gotten past the sealing job they did. My sister noted she
could feel air coming in through various sealed windows.
I wrote to Home Depot and they said "nothing was wrong with the
windows." Funny as not one person from Home Depot ever came back to
check on my windows.
To make a long store short, bigger stores such as Home Depot, would
rather have you think it is "you" versus anything wrong with their
product. Look at HD just find yourself a smaller company that is
bonded and has been in biz long enough to stand behind their product
for the next many years to come. Your business might just save
another small business. And, you should get better service.