Lowes delivered a refrigerator this morning. First they took the old one
out and put it in the garage. Then they took the doors off the new one and
brought it in. As they started putting the doors back on my wife realized
it was the wrong color. (Beige instead of white). We call up Lowes.
Meanwhile the delivery guys have backed away from the refrigerator. As I
talk to the salesman I touch the refrigerator and the door falls off banging
my thumb and (I discovered an hour later) my leg. My thumb starts swelling
up and I start treating it with ice. At that point I couldn't figure why
the hardwood floor wasn't damaged (apparently my leg got full force). Lowes
agrees to special order the right color and tells me to use the new
refrigerator. Meanwhile the guy puts the door back on and starts to secure
it with the screws and it drops again to the floor and causes one heck of a
dent in the middle of the hardwood floor of the kitchen. I note on the
receipt my injured thumb, floor, and wrong color refrigerator and the guys
take off. I called up Lowes and they are supposed to send out someone to
look at the floor damage tomorrow. Then I discover a giant and growing
bruise on my leg.
If you're anywhere near Rochester NY, please try either Charlotte Appliance,
or Netzman's next time. Dreamlike experiences with two deliveries a year
ago. The guys from Charlotte noticed that I'd just painted my back door, and
they wrapped it in furniture pads. WHO THE PHUQUE EVER HEARD OF SUCH A
THING??? I think they were college kids, and probably football players or
wrestlers. They handled the appliance like it was a cotton ball. Not a bump,
not a sound. The other dealer did the same with the washer & dryer.
I had a previous decent delivery from sears. The guys wore heavy harnesses
and actually carried the front loading washer in. This is the giant
I switched to lowes though because with the cost of appliance repairs, they
provide reasonable relief with a 4 year service agreement that starts after
your warranty is over for under $100. Sears charges 3 times that.
Sorry to hear about your troubles, hope nothing more serious than a
bruise on your leg. Just curious, why did they remove the doors from
Anyway I've learned my lesson with Lowe's. Their last (handsomely paid
for ) performance was to deliver and install a water heater, leaving
the tank half full (half empty if you tend to be pessimistic).
I had to bleed air from the faucetts all by myself after the two
experts left. Never again...
Not all that strange. If you shop around to the local stores, you find that
Lowes and Home Depot are no big bargain. Year ago the little guy down the
street was more expensive, but with buyer co-ops, they are very competitive
and usually superior in service.
You paid for that neat sign that stated that lowes experts would come out
and install your water heater.
Since Lowes has no experts, you got EXACTLY what you paid for.
You paid for marketing.
You can get piss poor service anywhere, but you stand a better chance NOT
getting bad service, with a local reputable company.
Lowes is learning here, that most plumbers will now install the SAME water
heater they sell, INSTALLED, for about the price they sell it for.
To make it hotter of course. <G>
Seriously guys, don't you think it's about time to stop squirting out
that question every time someone writes "hot" water heater.
Itsa fact of life that's what more people than not call them, the same
as they say ATM "machine" and PIN "number".
Bad thumb, ruined floor, bad knee, sounds like free frige and a gift
certificate. Sears brought out a frige, guy ripped new wallpaper, got
pissy at me, and quit Sears. Sears gave us the frige free, a double door
top model. Go for it.
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