One slab of our brand new laminate countertop has had the particle board
separate under the "full wrap" in 2 places. It is only noticeable if you
look under the edge of the countertop and not terribly noticeable unless
you know what you are looking for. We haven't installed it yet and I am
of the opinion that I didn't pay for a countertop with separated
particle board, thus I don't want a countertop with separated particle
We had one of the guys from the company who built it come in and look at
it yesterday. He said "it shouldn't come apart anymore so go ahead and
install it, but if it gets worse we'll make you a new one". I was
shocked by this (but only my boyfriend was there at the time so I wasn't
around to express my shock to the guy). Basically he wants us to install
it and the company hopes it won't get any worse so they don't have to
replace it, RATHER than just replacing it now and saving us the hassle
of installing it, ripping it out and installing it again.
My boyfriend called them back today and said we were unhappy with it the
way it was. They told us to bring it in and they would "glue" it, and if
anything goes wrong later they will of course warranty it. This of
course puts us in the position of having to potentially rip it out,
rescribe, reinstall, etc. if something should go wrong again. But of
course if gluing it is suitable, we're ahead since we have already spent
hours getting it perfectly aligned to the wall and would rather avoid
having to spend the time on that again. Should we be demanding they make
us a new countertop? or is gluing it a suitable fix?
Did you get what you paid for or not? Did you accept delivery of the product
without noting the defect? Does the defect actually make any difference? Where
is the damage exactly? I'm not clear as to what "full wrap" means.
Well as far as I am concerned no, I paid for an intact countertop, this
one is coming apart.
My dad and boyfriend picked it up, the company basically stuck it in our
car, we noticed after we scribed the backspash to fit the wall and went
underneath the cabinet to attach it. We are not sure if it was like that
when we brought it home, or if it split over the next few days. We
called as soon as we noticed the defect, they have not tried to place
any blame on us.
Well the countertop is coming apart, if it comes apart further then the
whole wrap could "undo". If it doesn't split any further we might be
okay unless of course when we open one of our drawers, something from
the drawer catches on the underside of the countertop (which is lower in
the 2 places it is split) and pulls it off more.
On the underside of the front 180 degree lip, or the underside of the
"full wrap" (this is what the company who made it calls this style). In
2 places the particle board under the laminate has separated and thus
the laminate hangs slightly rather than being tight.
I found a web site that illustrate what I mean:
It is the right most of the 2 "Tri-cove countertops" on this page,
basically a 180 degree wrap.
that is commonly refered to as "european" type top...usually a shorter
backsplash and the round front edge...if the two pieces of particle board are
indeed coming apart it is a manufacturer defect and not the topshops
mistake...still the warrantee falls onto the shoulders of the topshop...if you
are unhappy or unsure, have them remake the top.(is it a straight run or does
it have a miter?)...the time scribing is not significant(usually...at least for
me and my belt sander<G> I install kitchen/bath cabinets and tops for a living)
it *can* be glued successfully and glue is the only thing the factory puts
between those two pieces..but if it is coming apart it could mean the entire
piece(the entire length of the top) is poorly bonded...or not...kind of like a
*All opinions are those of the author of this post*
"Sometimes you're the windshield, sometimes you're the bug"
to reply take your PANTS off
My comment in a situation like this is "Was there anything wrong with the
money I paid? Was every dollar worth 100 cents? Then why should there be
anything wrong with the product you sold to me?"
What you most likely have is a "postformed" laminate counter. These are
produced properly by thermoforming a special, thinner (0.039" vs 0.048")
laminate over the substrate using a specific adhesive and a tightly
controlled temperature/pressure/time profile. 330 F at 10 psi for 20
seconds preceded and followed by a lower temperature conditioning period
is typical. The links below address just one type.
My experience with this is that if done correctly it works. But, the
equipment investment is high so most small shops use a non recommended
method, the bonding is poor and delamination is the norm. If the shop
doesn't have a thermal press in my opinion it is unethical to sell the
product since it's reliability is questionable.
Don't install it! Make them replace it or go somewhere else. What they are
offering you is a repair job on a new countertop, that's not what you
purchased. If they don't take care of it, take them to small claims court
and find a new supplier. If it breaks down in a few years after they
re-glue it, count on them not taking responsibility for it. You'll bear the
cost of tearing it out and replacing it.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.