Night call out -- then cancell call

Jul 21, 2006 6 Replies
S

Just got off the phone with a national referral company. They want me to go about half hour drive from here to fix a Detex lock on a back door. Won't lock.



I went to bed about 10 PM, and they woke me about 11 PM. It's been a LONG day, and I'm dehydrated, frustrated, and tired. Got a couple repair calls that are really not being easy to fix.



I called the store, and the manager there said to come on over.



While getting dressed, the referral company called. The store had called several local companies, and one of them was at the back door.



They woke me up at 11 PM. Though, they did cancell before I got out the door. Should I send a bill for a service call charge? Doubletime after hours?


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H

its a freebie since you didnt leave on call. charge them and you might get paid but never get another referral ever again

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E

Depends on your agreement. With some, the clock starts at the time of call, with others when you set foot out the door.

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T

Hi, I know how you feel. I spent 31 years on 24-7-365 retainer as a support engineer. Had to travel near and far(overseas) on a moment's notice. But if I don't go out, no bills(T&L). I still go to bed way after midnight. I retired in '96 before I burned out, LOL

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A

" snipped-for-privacy@aol.com" wrote in news: snipped-for-privacy@i3g2000cwc.googlegroups.com:

And why would he want to get referrals from a place tht pulls this crap?

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S

That's about what I'm thinking. Ultimately, it wasn't the referral company fault. The store which ahd the broken lock called another locksmith.

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N

Don't lose sleep over it. Forget about it. It's kind of like calling the cops for a prowler and the prowler not waiting around for the cops. I hope it's the worst thing that happens to you all year :o)

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