From a legal perspective, the crap printed on the receipt has no force.
They offered to sell you something at a specified price. You accepted and
paid. The receipt is an "after the sale" condition. Presumably, if you walk
out of the store with the merchandise, you've agreed to the modification of
the original contract.
To be part of the "contract," they have to announce this policy as a
condition of the sale in advance and, absent any direction to the contrary,
you are allowed to rely on the customary terms of no-penalty returns.
The most common conditions I've seen are during hurricane season: "No
returns on generators!"
That's bad alright. If I have to decide if I reallllly want
something, I'll buy fewer things. That's the reason for liberal
return policies in the first place, to encourage impulse buying, most
of which the person will be happy with and won't return.
Computers have substantially lessened the bookkeeping costs of
returns. I don't know what the restocking actually costs them (about
the same for a 1 dollar item as for a 100 dollar item I think)
I wonder if this is only on things that tend to get damaged when they
are out of the store (probably everything. I'll look), 30, 50 pound
paper bags of things seem like they would not last long.
I also returned a big thing for watering a planting for 2 weeks way
after summer was over. I got a full refund a year ago, but I knew
they woudlnt' sell it again until spring, and they'd have to sort of
keep track of it until then. (although that should be pretty easy if
Interesting. AIUI some places' policy, HD's? policey is whatever the
receipt says and if no reecipt, the lowest price it has sold for in
the last 90? days, or 360? This is supposed to, if anything, work
to the disadvantage of someone without a receipt.
Others will follow. Too many customers buy a tool, use it, then
return to the store for a full cash refund. I returned a part to HD
in exchange for another (of different size) and there was no 10% fee,
else I'd be upset too.
Walmart , Target and pretty much all the big chains do this now....Another
reason they do it is thieves steal stuff then return it for cash...They
steal it at one Walmart and return it to another...Before they started
keeping track of returns some were making a living stealing and returning
With the abusive returns I've seen they obviously have to do something
to slow those down. Maybe you got caught up in some return tracking
scheme. I have seen completely unusable items presented for return
with parts missing. My favorite is the electrical boxes with half of
the knock outs missing. No one is going to buy those.
HD takes returns probably easier than any store I've ever dealt with.
On commodity items I can see the justification for a re-stocking fee.
On special order, I definitely think its justified. On manufactured
items HD just goes back to the manufacturer for return adjustments if
the item is not re-shelvable.
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