I went to HF today to get a fountain pump for my sink that I had set up. They had a sale on them and a new one opened this week less than 40 minutes away. That's a 20 minute savings for me.
Well after she rung up the fountain pump she tells me there is a restocking fee if I wish to return it. I'm like get out of here, (remember she already rung it up). Well if it's defective and you exchange it, or you upgrade there won't be a charge the manager says, but if you don't like it HF is now charging a restocking fee on many items.
Guess what the pump didn't live up to it's specification. it was rated at 158gph with a 3.6 foot rise. It only trickled at 30 inches... So it is going back for a bigger one... But things are so hit and miss with HF, that I'll be more reluctant to spend money there if they are going to charge me if it isn't good enough.