new gas fireplace won't start-up

Feb 23, 2017 4 Replies

I bought a new stand alone vent free gas stove. I can get the pilot to ligh t but when I turn the dial to number 1 the pilot stays on but it does not s tart if I turn to number 2 setting the pilot turns off and nothing happens? Can anyone help me with this? Thanks


The more knowledgeable people here will want more information. Make and model number will be their first questions.

You bought it new? Warranty? Instructions from the dealer? Troubleshooting guide in the manual?

If I recall correctly, that model needs to be turned to number 3.

light but when I turn the dial to number 1 the pilot stays on but it does n ot start if I turn to number 2 setting the pilot turns off and nothing happ ens? Can anyone help me with this? Thanks

TEch support phone number?

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