new gas fireplace won't start-up

[chilly1111111]

I bought a new stand alone vent free gas stove. I can get the pilot to ligh t but when I turn the dial to number 1 the pilot stays on but it does not s tart if I turn to number 2 setting the pilot turns off and nothing happens? Can anyone help me with this? Thanks

[Dean Hoffman]

The more knowledgeable people here will want more information. Make and model number will be their first questions.

[Ed Pawlowski]

You bought it new? Warranty? Instructions from the dealer? Troubleshooting guide in the manual?

[Travis Bickle]

If I recall correctly, that model needs to be turned to number 3.

[trader_4]

light but when I turn the dial to number 1 the pilot stays on but it does n ot start if I turn to number 2 setting the pilot turns off and nothing happ ens? Can anyone help me with this? Thanks

TEch support phone number?