Sounds like GE has their own people all confused, probably because they make
the same machine for different retailers, but with different model numbers.
Makes it harder to compare prices. This is an old shell game which I believe
began back in the 1980s with audio manufacturers like Technics.
I don't know what it means. They may have changed model parts in
mid-production. Example. A 1965 Ford Mustang my bride once had was
"technically" a '65. On paper it was a '64.5, made mid-year in 1964.
Luckily, parts were easy to get...
Washers? Who knows..
It means you're getting the run-around. I doubt that you'll ever get an
answer and if you call back you'll be put back on top of the queue. Thell
them you want to speak to a manager and that you want the model you paid for,
not some add-on part that you have to figure out how to install.
If they can't find the right cup, I feel they owe you a new machine.
The advertising clearly promised a softner dispenser.
Do you have one of those loud obnoxious "consumer advocate" guys on
your local TV news?
I wonder what would happen if the purchaser told the retailer that he
was planning to take the retailer to small claims court if he won't give
a refund. I would expect that the retailer knew too that there were
problems with the model. The retailer chose to be a GE retailer along
with all that that implies.
Two (counteracting) arguments here.
- Sue everyone and let the gods (or courts) figure it out.
- By suing the retailer, the retailer is very unlikely to let on that there is
something wrong with the model, even if he knows there is.
On 09/19/2010 05:42 PM, firstname.lastname@example.org wrote:
But I doubt (as George suggested) that the manufacturer would be
compelled to defend locally in small claims court, since the mfr. had no
direct dealing with the customer. I could be wrong, but I expect that
big manufacturers were able to eliminate such possibilities long ago.
On 09/19/2010 08:49 PM, email@example.com wrote:
Please show us when a manufacturer a thousand miles away showed up to
defend such a case in a small claims court in some town where the
manufacturer is not the retailer. Or a case where the manufacturer
suffered a default judgment because they didn't show up to defend the case.
I gather by your confidence that you can show such a case with no
trouble at all. It sounds like maybe you've won a case like that yourself.
I will try to get at the essence. If I can sue the maker of a bad
product that I bought from somebody other than the maker, could I also
sue the maker of a bad component that made the product bad? And the
maker of a bad subcomponent in the bad component?
In cases of actual injuries or damages (versus the mere inconvenience
and <$2k or so expense of the matter at hand), that is what the lawyers
do. Look up the term 'deep pockets' for further details.
My GE problem was solved by a really good customer service rep named Cindy.
She kept in touch with me daily, even if I didn't understand some of the
emails, and found the water softener dispenser that was supposed to come
with the machine which was Fed-Exed to me. The fact that it was missing when
my machine was delivered a couple of weeks ago was not a life changing event
or anything, but it was inconvenient, and I wanted what I paid for. I'm glad
that it resolved and thanks to all who suggested ways to handle it.
At least in my state the small claims type stuff is handled by a
magistrate. If you name someone in a complaint and they don't appear the
magistrate can render a default judgment. I have done this in the past
where a big mega company adopted the tactic of "we are mega company and
you are nothing" .
The nice part is you don't need a lawyer so if you are level headed,
know your rights and do your homework you can prevail. This assumes of
course that you did all of the normal correspondence prior to filing the
complaint, kept excellent records and aren't a nut. It really annoys the
$500 perfect haircut lawyers when they are compelled to deal with
average folk who they hate so much.
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