Infusor
At least in my state the small claims type stuff is handled by a magistrate. If you name someone in a complaint and they don't appear the magistrate can render a default judgment. I have done this in the past where a big mega company adopted the tactic of "we are mega company and you are nothing" .
The nice part is you don't need a lawyer so if you are level headed, know your rights and do your homework you can prevail. This assumes of course that you did all of the normal correspondence prior to filing the complaint, kept excellent records and aren't a nut. It really annoys the $500 perfect haircut lawyers when they are compelled to deal with average folk who they hate so much.