I just wanted to post a beware warning for Quality Doors, Cedar Hill
TX which is the brand carried by Home Depot, and other distributors.
I am refacing my kitchen. The job is going well, but the quality of
the finish of the Quality Doors product is poor, and their customer
support is even poorer. Here's what I learned:
My first delivery was an experiment to reface the laundry room. 3
large doors were ordered, and the veneer. The doors came to Home
Depot packaged very well. When I got home and opened the package, one
of the doors had a huge gouge right in the center, looked like
somebody dragged something really heavy across the door. I took it
back, and Home Depot was reluctant to return it but I ultimately
convinced them I didn't gouge the door, that it was done at the
factory before packaging and shipping.
Lesson 1: have the doors shipped to your Home Depot. Open them there
and inspect for fit and finish. Don't accept the ones that don't meet
your quality requirements.
The returned door was replaced with a door with a small finish defect.
Since it was in the laundry room, I decided to keep it.
Order 2: 4 standard doors, with no boring and no hinges came through
perfecly, no problem. I opened them at Home Depot and they thought I
Order 3: 2 large and 2 medium doors for the pantry. One large door
came with significant finish blemishes. It was returned by Home
Depot. The replacement door came but was not made correctly, one of
the vertical stiles was short by about 3/8", making the door look like
it was worse than home-made. That door was returned by Home Depot,
and I'm still waiting for it's replacement. The Home Depot guy said
that he could not believe they would ship such an obvious defect.
Order 4: 14 doors, 12 drawer fronts and 14 doors and veneer. The
veneer and hinges weren't in the shipment. 4 doors and 1 drawer front
were returned by Home Deopt because of gouge marks in the finish
surface. Looks like Quality Doors used dull cutters.
I'm still waiting for the balance of the order so I can complete the
refacing project. No hinges and no veneer really holds up progress.
Quality Doors of Cedar Hill TX doesn't accelerate the reorder or short
shipment, you're put in the same queue and the 4-6 week wait for the
replacement product is necessary.
I will say that the good doors and veneer look really good when
they're up. Once I get my complete order, the kitcen will look
fabulous. Then I guess I'll need to learn to cook.....