I have installed a Kenmore Elite large capacity dishwasher which has
been in service four years now. About six months ago the glasses and
cups on the top rack come out with debris lodged and hardened on the
To address this we started rinsing off all the dishes and items placed
in the washer even though for the first 3 1/2 years we did not. The
glasses and cups still accumulated debris.
As we have a 5 year service contract with Sears we called for repair
and the service man came out and changed some parts stating all would
be OK. Well, it wasn't any better.
We then called again and another visit and still no change.
And finally a third time and yet a different serviceman later and
still the same problem.
To test this situation we placed clean dishes in the bottome rack and
clean and dried mugs and glasses in the top rack and ran through a
full 95 minute cycle.
As was expected, examination of the cups and glasses showed that about
half of them now had debris hardened on the inside bottom of them.
Certainly in a condition that could NOT be used in good concience.
Therefore, before I contact Sears service again and get cranky, I was
hoping someone here reading this will have some sort of idea of what
might be causing this situation and what, if anything, can be done