The cops came, the guy blacked out due to some medical conditions (his father and his bosses told us this). I'm saving this tidbit for future use.
Anyway I called our insurance and they said there is nothing they can do, his insurance is supposed to do all of the work. It's been 3 days and his insurance company has yet to send someone out. I did get a neighborhood contractor to seal up the damaged area for us after taking a ton of pictures. Damn nice guy, he did it for free.
Now...who is to be responsible? Should our insurance company at least make an appearance? What is the normal time to get someone out to look at something like this? I called the loss prevention person where he works at and she said she's been trying to get the appraiser out to see us. I'm thinking that they have until noon tommorrow or I'm going to seek outside help.
Outside help. Call the state insurance commissioner and/or a lawyer (if so, what kind of lawyer)? All I want is to get this fixed ASAP.