I once wrote software that phoned people and reminded them of their medical
appointments. The software was necessary because too many people were
missing appointments and making it hard on the staff and on others waiting
to get appointments. But the clinics didn't have the staff to personally
phone everyone and remind them.
There was no provision in the software to exclude phone numbers. The
software generated a log that showed whether the call was answered by a
human, voicemail/machine, busy, no answer, or disconnected. It was
excellent software if I do say so myself. The disconnected numbers would be
highlighted so that the receptionist could ask the patient for a corrected
phone number next time.
We never had any complaints about the software, and it decreased the number
of missed appointments from 15% (that's 1 in 6) to about 5% (1 in 20).
I agree those are necessary, and I get quite a few of those. If you
listen to the whole message telling you to bring insurance and come
early and what ever else they can think of (maybe flu shot info), you
will finally get an option to press 1 to confirm.
I hang up on those too.
We get those calls from our medical group. Quite handy, especially if
you were not sure of a time. We usually let them go to the machine,
but we don't object to getting them.
It is the credit card and burglar alarm scams and the like that I
Let us know how that goes for you, if you live long enough to make it
through the auto-attendant menu-go-round.
If you manage to get through to a human, they don't care if you
cancel, there's another customer waiting to sign up.
The "new" customer metric: We'll swap dissatisfied customers and it
all evens out in the long run, and we save on customer service in the
short run by not having any.
I can't figure one leaving question on answering machine. Its actually not
a question, but an answer. It's like listening to an answering machine
message. We are sorry that option is not available at this time.... ?????
I would tend to give bizarre answers like "Your technicians disturbed my
dead mother in her rocking chair, I had to glue her arm back on."
or "You really shouldn't move the equipment in my meth lab, it could
cause an explosion." ^_^
If I'm in the mood to toy with them, I'll pick up some piece of
technical literature, or a novel, and I'll respond to their questions
by reading from it in as conversational a tone as possible. Doesn't
matter what I say, but it needs to be plausible, well-formed sentences
that are completely irrelevant to their questions. It helps if I mumble
a little so they're not quite sure if they really heard me say what
they think I said. I can keep them going for quite a while this way,
but they eventually hang up of course.
In practice, though, I almost never bother any more. I get too many of
those robo-calls these days (in the past couple of months it's gotten
to be 2 or 3 a day sometimes,) so now I let all calls go to voice mail
unless I recognize the number on caller ID. I had been told that if you
answer in any way, even to say something rude and then hang up, their
computer system will flag your number as "good" and your number will be
put on the list to be sold and receive even more calls. I'm skeptical
about that now because I don't answer any more and I'm receiving more
junk calls than ever.
Have you read the Watchtower, lately?
Christopher A. Young
Learn more about Jesus
A little less drastic is the "Have you found The Way" gambit. Have
you been saved? Are you right with Jesus? "Yeah, verily, sayeth the
Lord....." etc. ;)
Definition of objectivism:
"Eff you! I got mine."
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