So the chuck my 3 year old craftsman cordless drill locked up somehow.
Wouldnt loosen or tighten anymore.
I walked into sears - show the guy and asked if they can do anything. He
told me they dont have that model any more - but he will see what he can do.
He ended up giving me a brand new 15.4v cordless drill - no problems at all.
Gotta hand it to sears - gotta give them a thumbs up.
Anyway - sortof a mini gloat.
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I have exchanged several tools, including a hammer with a wooden handle.
The handle broke and they traded for a new new hammer.
A friend of mine worked at Sears for a while and he told me they replace
all kinds of things... vacuum cleaners, lawn mowers. He couldn't believe
When they replace a tool it's just like a sale and they get a commission.
I worked there for a while and we weren't supposed to replace power tools
but we did on occasion. Sears employees are mostly part timers so they don't
have to give out benifits and they pay as little as possible. The quality of
the hand tools isn't what it was but they will replace them. You do have to
give them credit for serviving in todays market.
Actually, the tool department is the only department where there is no
commission. All the folks in my store (I work at a Sears P/T) are fairly
knowledgeable about the tools. We usually bounce stuff off of each other when
we're not sure.
Didn't realize that. I drove a Sears line haul truck from 1958 till 1984
when I had to take a medical retirement. During those years the sales people
in the hardware, automotive, appliance and furniture depts. took home big
commission checks. Didn't take a whole lot of "salesmanship", all they had
to do was show up and write tickets until it was time to go home. RM~
How did you do that? Isn't it against some law to carry guns into a
Sears store and threaten them? You suck anyway. It's not often that
they will give up a new power tool for a broken old one.
I agree that Sears is a pretty stand-up company where the cutomer is
most always right. I have quite a few Craftsman hand tools (ratchets,
etc) that are really very good. The power tools (Craftsman brand) are
not that great - I don't think that I have even one - oh yeah, a
grinder that is very underpowered, but I don't use it much.
Still, we have been buying appliances from Sears for 40+ years and the
reason we keep going back is that if there ever is a problem of any
kind (defects, coupons, discounts, late deliveries etc) they have
always come through with customer service that tries to put a smile on
I am sort of waiting for a review of their new table saws with the
Biesmeyer fence that is supposed to be decent. I'd like to upgrade.
Check out this link:
(watch the wrap)
Although it lists for $950, I think it can be had for under $800 if we
wait for the right sale & discounts.
I think I remember Charlie Self saying that he did a review on the saw
for an uncoming issue of WW Journal (not positive).
I'd like to read some opinions first.
The other option is the Grizzly 1023 which gets pretty high marks
I'm trying to stay uner $1000.
More than generally. It's an excellent saw, especially at the opening sale
"The modern conservative is engaged in one of man's oldest exercises in moral
philosophy; that is, the search for a superior moral justification for
selfishness." John Kenneth Galbraith
Along the same line, I wandered into the Sears at Montclair Plaza,
Montclair, CA the other day. Discovered that they had totally remodeled and
restocked the entire tool dept.
Started looking at the new table saws, got approached by a salesman who
actually knew what he was talking about. It was quite refreshing. He
recommended the Craftsman 22114 saw when it goes on sale as the best buy in
the place. I'd agree as it has just about everything you'd want except the
Biesmeyer fence. The 22124 which includes the Biesmeyer, is about $400.00
more if I recall correctly.
Whichever saw I end up with, it was a pleasant experience talking with
someone who could actually answer questions without reading a manual or
reciting facts off the price tags.
Actually, Orchard Supply Hardware, a regional chain acquired by Sears a few
years ago. Pretty competent hardware store, and Sears seems not to have
messed it up too badly with corporate meddling.
What is ohs and I bought the 22114 a few months ago all the alignments were
off when I got it home, finish was great though. All the alignments have
held for several projects and I am very happy with it so far.
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