Good HD experience

Caesar Romano · 2011-11-07T13:06:20+00:00

I live in a rural area and the nearest "shopping" town is 20 milesaway. The town has a Lowes and a Home Depot. The Lowes was therefirst, so I got into the habit of shopping there and continued to doso after the HD opened about 5 years ago.Last week, on a whim, I decided to try the HD when I needed somelumber for a barn repair I was working on. HD had two grades (higherand lower) of the lumber I needed. Since this was a barn repair, thelesser grade would work well, but there wasn't enough of it. I askedthe department manager if they had any more in stock. He checked andsaid no, but they would have a delivery in two days and suggested Icome back then.I told him that I was in the middle of a project and that it was a 40mile round trip. He said "no problem", just take the higher gradelumber and he would charge me the lower-grade price.I was impressed with that. At Lowes, I wouldn't have been able toeven find a manager. I'm a HD fan now.Lowes and HD may not be perfect, but they are way better than the "momand pop" rip-off store that they thankfully put out of business.

Nov 07, 2011 20 Replies

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The Daring Dufas 14 years ago

I've found the variances in customer service are due the management and there can be a big difference in the same name store from one side of the city/county to the other. A good general manager will cultivate a staff that lives for customer service and those are the locations I'll do business with. ^_^

TDD

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